xbox series s can't back to home page while gaming.

In case all troubleshooting steps fails, you might want to consider requesting for a service as it could be a hardware problem.

Thx，I'll try later . Is this a hardware problem or a software problem according to your analysis? Thanks again.

Thx, i did't find similar problems on community. And it has occurred two times til now.(ps: I bought it last week )

Hi ! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern.

Solution 1. Try removing your account and add it back again.

To remove your account:

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

To add it again:

Press the Xbox button on your controller to open the guide.

Select Sign in.

Select Add & manage.

Select Add new.

Enter your Microsoft account email address and password.

Solution 2. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted.

Xbox one s or series s ?

If xbox one s then no it has to run thru xcloud as the hardware isn't powerful enough meaning non subscriber accounts can't use it

Series s can run it natively thru home share