Xbox series s and windows 11 remote play issues

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

It sounds like your Xbox Series S may be experiencing a hardware issue if it is not turning on properly and only flashing. However, there are a few things you can try to troubleshoot the issue:

Ensure that your Xbox Series S is plugged in and turned on. Check that the power cable is firmly connected to the console and the outlet.

Try resetting the console by holding down the power button on the console for 10 seconds until it fully turns off, then turn it back on.

Check that your Xbox Series S is connected to the same network as your Windows 11 laptop. You can do this by going to the Settings app on your Xbox, then selecting Network > Network settings.

Ensure that your Xbox Series S is set up for remote play by going to the Settings app on your Xbox, then selecting Devices & connections > Remote features. Make sure that the "Enable remote features" option is turned on.

If none of the above steps work, you may need to contact Xbox support for further assistance. They can help you troubleshoot any hardware or software issues with your Xbox Series S.

Thank you for the details you have shared, Athmaus.

Given that we are having issues plainly with the PC and there could be connection if you were running the Windows/Xbox Insider build while performing the attempt to do Xbox remote play. We also need to look at the other side that this could be caused by the Windows profile.

If you have already perform the troubleshooting we provided in here and issue still persist whether you are on normal build or on Insider's build, please consult the right team for this. Please use Feedback Hub as the platform and select the Gaming and Xbox > Xbox Insider Hub category.

Kind regards,

Attached are the screenshots. My upload is a little low right now only 9.75MBPS when I did a network test (not pictured), usually around 10-15









I am trying to remote connect via the Xbox App. I have tried on my Win 11 Desktop, VM Machine Running Win 10 and Surface running Win 10 Pro

I cant even get into the system for remote play, it gives me the error as seen on the first screen

Thanks for the swift reply, Athmaus.

As suggested by my colleague, would you mind performing the troubleshooting under Network issues provided from this support article - Troubleshoot remote play gaming.

We would like to know you will encounter any issue when playing Xbox Cloud games without connecting to Xbox Series X or doing remote play.

Are we having issues playing any games in your Xbox app lately?

Are we a Windows Insider or perhaps an Xbox Insider?

Can we try to replicate if same issue happen if we are using local user account in Windows?

We look forward for your response.

Kind regards,

Hi Athmaus,

We understand that you were trying to play remotely with Xbox Series to PC however you were having issue connecting. Let us check on this together so you will get back to gaming.



To better isolate your issue, we would like to ask for few questions:

1. May we ask if this issue appears when doing Test Remote Play? Please post a screenshot like the one below.
   
   
   
   
   
2. Are we trying to play games available for Xbox Cloud Gaming?
   
3. Would you mind sharing to us the game you are trying to play?
   
4. May we ask for the app you are using Xbox app or Xbox Console Companion?
   

Resources you may like to check:

How to set up remote play

Troubleshoot remote play gaming

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community