XBOX Series S All Access Issues

Hello! I purchased the Xbox Series S and All Access bundle (through Target, if that matters) and upon starting up my new console there is no digital direct content on my new console. The All Access FAQ page points to Citizen's One, who I have spoken to
numerous times and they just point me back to Microsoft. I've also spoken with Target numerous times, who also advises I should contact Microsoft. Is anyone else having a similar issue?

:)