Xbox series controller not recognized when connected with USB

Discus and support Xbox series controller not recognized when connected with USB in XBoX on Windows to solve the problem; I cannot connect my new Xbox controller through bluetooth or with USB. It works with my Xbox One and it's recognized by my iPad but my PC simply cannot... Discussion in 'XBoX on Windows' started by Robert7CL, Feb 19, 2021.

  1. Robert7CL
    Robert7CL Guest

    Xbox series controller not recognized when connected with USB


    I cannot connect my new Xbox controller through bluetooth or with USB. It works with my Xbox One and it's recognized by my iPad but my PC simply cannot see it.

    I tried to uninstall the drivers for controller and BT reciever, didn't work.

    When connected with USB, Xbox button does not light up. Xbox Accessories does not detect it, it appears in Device Manager as 'Xbox controller' but in Settings it's listed simply as 'Controller'.

    I'm running the latest Windows 10 version 1909 (18363.1379) according to Windows Update. Controller was also updated via Xbox One.

    Why does it have to be this difficult?

    :)
     
    Robert7CL, Feb 19, 2021
    #1
  2. KnutBjerke Win User

    Elite series 2 not working on PC after update.

    Did you find a solution to this problem? I updated my Elite series 2 yesterday, and now I have the exact same problem. Elite series 2 is recognized as a regular xbox controller and does connect via bluetooth, but doesnt work. Connected via USB-c the XBOX accessories app doesnt even recognize it...

    Tried uninstalling and reinstalling the app, but that didnt help.
  3. SammyVS Win User

    Xbox 360 controller not working with Xbox Cloud Gaming.

    I'm Samy an independent advisor. Welcome to the community. How are you?

    This controller does not support xCloud. These are the controllers you can use.

    Official Xbox controllers

    Xbox Wireless Controller (Bluetooth or USB connection)

    Xbox Elite Wireless Controller Series 1 (USB connection only)

    Xbox Elite Wireless Controller Series 2 (Bluetooth or USB connection)

    Xbox Adaptive Controller (Bluetooth or USB connection)
  4. onyxishere Win User

    new controller/headset and usb not working

    Sorry to hear that you're having issues. If the USB port on the side of the console does not recognize the controller (both the controller and headset should be connected when updating) then try one of the rear USB ports to see if that will work.
  5. Simone12121 Win User

    Xbox Series Wireless Controller issues on PC

    Hi.

    The new Xbox Series Controller only works properly if connected by a USB-C cable. If connected by Bluetooth (quality third-party dongle), some games do not even recognize the input and some will, but menu buttons will not work and other buttons may not work
    as they are supposed to.

    I have connected my controller by a cable and updated it with the Xbox Accessories App - same issues.

    Could you please advise on how to resolve the issues I am having? Thanks!
    I have the same problem, windows says that the controller is paired via bluetooth but the xbox accessories app does not recognize it. It works perfectly if connected by a USB-C cable.

    I have a bluetooth 4.0 dongle
  6. Heithwald Win User

    Xbox Series Wireless Controller issues on PC

    Hi.

    The new Xbox Series Controller only works properly if connected by a USB-C cable. If connected by Bluetooth (quality third-party dongle), some games do not even recognize the input and some will, but menu buttons will not work and other buttons may not work
    as they are supposed to.

    I have connected my controller by a cable and updated it with the Xbox Accessories App - same issues.

    Could you please advise on how to resolve the issues I am having? Thanks!
    I have the same problem, windows says that the controller is paired via bluetooth but the xbox accessories app does not recognize it. It works perfectly if connected by a USB-C cable.

    I have a bluetooth 4.0 dongle

    As weird as it is, Xbox Accessories App will only recognize the gamepad if it is connected by a cable - it is as designed.

    However, it does not explain, why the gamepad misbehaves, while it is guaranteed to work properly if you have up-to-date drivers and Windows update.
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Xbox series controller not recognized when connected with USB

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