Xbox Series controller keeps disconnecting from PC and consoles (USB-C)

Hi Zack,

I had something similar occur with my elite series 2 controller; however, the issue was specific to the Xbox. I’m not sure about PC. This is what I did to fix it.

This re-syncs the controller via USB-C cable.

1. For this, it's worth trying to power off the entire Xbox. Press and hold the power button on your Xbox until it fully turns off, then disconnect the power for a minute or so. This fully power cycles the console.
   
2. Before you turn on the Xbox console, connect your Xbox controller to your Xbox console with a USB-C cable.
   
3. Turn on your Xbox console by powering on the connected Xbox controller, pressing the Xbox button.
   
4. Once the Xbox console has fully powered on, you should be able to disconnect the USB cable, and the controller should remain fully synced up having received pairing information from the controller directly.
   

Hopefully this will help.

Hi,

Almost any USB C to USB A cable (your standard USB Phone/tablet charge cable) will work fine for PC or console gaming with a Series X type controller. I use a 2M USB C cable to connect my Series X controller to my PC.

I don't have any Bluetooth issues, but using a cable does avoid changing the batteries so much. 😁

On the video, Xbox Series X has USB type A only.

The new controller, I think is type-A (Xbox Series X) to type-c (controller). (Elite2 is a to c usb)

Hello Dr. J, My name is David. I am an independent advisor, happy to help you today.

To recharge your Xbox Series X batteries, you will need a USB-C cable. The Xbox Series X comes with a USB-C port on the front of the console, which you can use to charge the batteries for your wireless controllers.

You can use a standard USB-C cable to charge the batteries. Make sure the cable supports device charging and has the ability to transfer data.

If you don't have a USB-C cable, you can also use an official Xbox battery charging kit to charge your controllers. These kits include a rechargeable battery and a charging cable specifically designed for Xbox controllers.

Remember that the USB-C cable or battery charging kit connects to the USB-C port on the front of the Xbox Series X console to charge the batteries of the wireless controllers.

Best regards.

Hi, I am using Xbox series x and my controller keeps disconnecting. I have tried using USB cable but they never seem to fit and are wiggly and I keep disconnecting from the console. I purchased a rechargeable battery and I still have issues with connectivity. I have tried myriad of solutions including updating, power cycling, connecting to PC using USB, connected to Series X using USB. I am actually of thinking of selling the Xbox for this reason. 500 dollar junk