Xbox series bug

Hello. first of all i apologize for the bad english because i let the google translator translate it aif english.

I've had a huge problem since jan/february with a system update, neither the developer can help nor does microsoft do anything, although I've been reporting the problem with the report a problem app for months. i can't download pc building aimulator properly on the series consoles anymore and when i search for it in the store it works but it runs really bad. I know that last year went very well. the funny thing is if i download it via store or xbox mobile app then i can add the game indefinitely in the same group while other games can only be added once. reset and wlan, lan cable did not bring any improvement I only know that everything still works on the one and the problem is only on the series s and x

it can't be that nobody from microsoft cares about it. And I rule out a defect because it came on both series consoles at the same time as a system update and I don't think that both consoles will get a partial defect at the same time. twitter support is also a disaster. do you have any tips what i can do? so that someone at microsoft takes care of it?




:)