Xbox series 2 - core controller issues

Hello,

Thank you for posting in Microsoft Community.

I'm sorry to hear about the issues you've been experiencing with your Xbox Series 2 - Core Controller. I understand you would like to get a resolution of your controller to get this working.



To escalate this matter, I recommend contacting our live support directly. They will be able to assist you with this concern as they have advance tools to use. You can reach Xbox Support through the steps below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Dantendo64,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi Dantendo64,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you have your controller replaced for it is not functioning well. You got the replacement and the same thing happen. Let us check on this together and sort this out to assist your concern.

However, before we proceed, we would like to ask few questions about it.

1. Have you tried it another device if still the same manifestation happens?
   
2. What troubleshooting have you done so far?
   
3. Did you get back real time support to inform the issue?
   

If after isolating the issue, still the problem persists, we really suggest is to send the controller back and for proper assistance. Here's how to contact real-time support.

Please use this link: Contact us | Xbox Support

Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.

If not, please select the country/region it is showing and select the correct one among the list.

Make sure to use to check the available contact times of the support.

Select the "Contact Us" button

Select the drop-down menu options that will match your concern.

The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

Troubleshooting you may try in case, you were unable to reach out to the team. Update device and browser, use InPrivate window of your browser or try different device or browser, or connect to different network.

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi NorthGL, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I believe you can be.

Since it has some "cheat" functionalities on it, like anti-recoil, rapid-fire, etc.

For the back pedals, you can use an XBOX Elite Controller 2.

https://www.xbox.com/accessories/controllers/xbox-elite-wireless-controller-series-2-core

Hi there Sokotto,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox Elite series 2 controller. I recommend to try the following articles:

• Get to know your Xbox Elite Wireless Controller Series 2
  
• Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2
• Troubleshoot your Xbox One wireless controller

Give this a try and let us know the results.