xbox sent my controller too somewhere unkown

Hi Danny.

Sorry to hear you are having issues getting your controller back. I could recommend reaching out to support and request a callback so you can get it sorted out.

Yes exactly, that is my experience too. The callback feature doesn't work but it doesn't tell you why. I hope I have now got somewhere though because the bot eventually sent me this link - Request a controller replacement (microsoft.com), which seems to allow me to request a replacement.

I agree I have sent in 6 day one controllers only to be sent out poor quality replacements. The controllers I received had loose joy sticks, loose bumpers, broken triggers, controllers not turning on/disconnecting from console, the list goes on and on, I
now have another controller they sent me that was good and not even a day of moderate use that too is defective. I have a ps4 and am now considering selling my xbox one console for good.

Ace Combat 7: Skies Unkown

Sorry to hear about your controller.. I have literally just sent my controller off to Germany too. Wish i had seen this concern before, i wouldn't have sent it off.. And as for getting hold of Microsoft or xbox support is a nightmare. They were easy to talk
to when i needed to send controller back, but trying to get hold of them now is hard work.

I hooe you receive your controller soon

Regards

Jamie