Xbox sent for repair, sent back as tampered with

KatieJones3 · Sep 16, 2020

I've sent my son's xbox (one s) for repair, one day it just refused to turn on for more than a couple of seconds.

its come back with a standard tamper letter. It hasn't been modded, or opened. But they won't take phone calls. I'm completely stuck on what to do, it just says ask a gamer. Can anybody help? Thankyou.

:)

Paraffin Alien

Did the console still have the Microsoft security seal on the outer case?

As if that had been either removed or damaged it will have been viewed as tampered with rendering warranty repair void.

C Capel

HI I have just had thr same thing happen same problem too. Did you get anywhere as there is no way the xbox has been tampered with.

Thanks

KatieJones3

Hi, yes it does and it's still there after being returned, so very confused how it could have been tampered with in any way

Mykey38

It was over 30 days so Argos insist you contact Microsoft before they will do anything.

Took it into Argos tonight who offered to replace it, they even upgraded it to a 1tb Console as none of the 500gb bundles were available or not suitable fora 12 year-old girl.

It Might be an idea if the tamper label wasn't stuck on the front of the console if that is the sole arbiter of if it's opened or not.

I am utterly disgusted with Microsoft Customer Service and if I had a choice would have got a PS4 from Argos instead but it's not my choice.

Zen Like Calm

Thanks for finding the info I was too lazy to get.

Xbox sent for repair, sent back as tampered with