Xbox screen is black even after hard reset

Hi AmandaRodriguez5! My name is Ricardo an independent advisor ready to help you with this situation!

First, power down your console fully and remove the power and network cables for at least 30 seconds. Plug the power cable back in and follow these steps:

Step 1: Hold down the Eject and Bind buttons on your console.

The Eject button is on the front of the original Xbox One console right next to the disk drive, while the Bind button is on the left side, directly adjacent to the disk drive, with a symbol that looks like “)))” on it. Note that on the Xbox One X and Xbox One S, both buttons are on the front of the console, with the Bind button sitting directly beneath the Xbox button on the right edge. The Xbox One S Digital doesn’t have an Eject button, so the Bind and Xbox buttons will do the trick. Once you are holding both buttons, press the Xbox (power) button on the front of the console.

Step 2: Release the Xbox button, but continue holding the Eject and Bind buttons for 10-15 seconds. Listen for two tones before releasing these buttons. The Xbox Startup Troubleshooter will appear shortly after.

Step 3: Select Reset This Xbox from the settings and proceed with the factory reset.

Hello, my name is Ravel, I'm an Independent Advisor and I'll be glad to help you today.

Have you already tried to check if your Xbox is showing a screen when you connect with another HDMI cable?

if so the problem is the cable, I also recommend that you try to connect your Xbox to another television, if the problem persists there is a high amount of chance that your Xbox might be broken, so the best solution would be to send your Xbox for repair.

Best of luck!

The only time I did a hard reset was after loading the Titanfall Beta, black screen.

First thing to check is if the console is up and loaded, and just that the dashboard failed to load? That has happened to me sometimes. It responds to Xbox button presses and lets me load up My Games & Apps, or pressing and holding the Xbox button will
pull up the power menu and a further reboot from there will fix the issue. Check to see if that helps, if not, there are also other great troubleshooting steps listed in this thread.

Hello Hare,

Thanks for coming to the forums with your issue. We recommend trying a factory reset. In the

offline update solution, on step 3 try that and see if you are able to get the troubleshoot menu up. If you do select reset console, then select reset and keep my games and apps.

Thanks,

Brad