Xbox says that I no longer own a game that i bought

If that's the case, the game may have been shared with you and for you to play it again, you will be needing to re-purchase it.

Hi there, thank you for replying. I have checked all possible accounts an still the game doesnt show up.

Hi TomBailey_2, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You may have purchased it on a different account of yours because all successful transactions are added to our order history (https://account.microsoft.com/billing/orders) and if the game is not visible from there, you may need to check all other possible accounts.

Hello Duncan G, My name is David. I am an independent advisor, happy to help you today.

Here are some steps you can take to fix the problem:

Check your account and purchase history: Sign in to your Xbox account and verify that you are using the same account you used to purchase The Crew 2 Gold Edition. Please double-check your purchase history to make sure the game appears as a previous purchase. If you see the purchase in your history, it should indicate that you own the game.

Restore Licenses: On Xbox consoles, license issues can sometimes occur, making games appear as if they are not your property. To resolve this, go to the Xbox dashboard and navigate to Settings > Account > License Transfer. Follow the instructions to transfer licenses, which should restore your ownership of the game.

Check for account or subscription issues: If you have an active Xbox Live Gold or Xbox Game Pass subscription, make sure your subscription is up to date and there are no issues with your account. Sometimes subscription or billing issues may temporarily affect game ownership.

Refresh your console: Try power cycling your Xbox console. Turn off the console, unplug the power cord from the back, and wait 10 to 15 seconds. Then, plug the power cord back in and turn on the console. This can help update the system and resolve any temporary issues.

Contact me again if the problem persists.

Best regards.

Sorry to hear you're having issues. If you purchased the game on your tag then try the steps listed below. Move to the next option if one doesn't work.

1. Power cycle by holding the power button on the console for 10 seconds until it shuts down.

2. Delete the game and reinstall it.

3. Factory reset the console (there is an option to keep installed games/apps)

4. If all else fails and you did purchase the game on your account then call phone support for more assistance. Click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false