Xbox says that I didn't buy the games I'm trying to play when I did

Discus and support Xbox says that I didn't buy the games I'm trying to play when I did in XBoX on Consoles to solve the problem; So I tried getting on watch dogs and then an error code showed up so I tried another game but then it said I needed an internet connection so I tried... Discussion in 'XBoX on Consoles' started by Avenger253, Mar 20, 2017.

  1. Avenger253
    Avenger253 Guest

    Xbox says that I didn't buy the games I'm trying to play when I did


    So I tried getting on watch dogs and then an error code showed up so I tried another game but then it said I needed an internet connection so I tried restarting my Xbox so after that it said that I need to purchase the games in order to play them when I
    already did.

    :)
     
    Avenger253, Mar 20, 2017
    #1
  2. CAMTH3MAN504
    CAMTH3MAN504 Guest
    Can't buy Black Ops 2 DLC

    I'm trying to buy Black Ops 2 DLC on Xbox One. When I try to buy it, it says "You can't buy this on Xbox.com. Buy it on your Xbox." And I'm on my Xbox. Then I try to buy it from inside the game and it says premium content is blocked.
     
    CAMTH3MAN504, Mar 20, 2017
    #2
  3. Swedish Viking9
    Swedish Viking9 Guest
    Bought Gold but cant play online!

    I've just bought a 3 months Xbox live Gold code and activated it. On my account it says that i have xbox live but when i'm trying to play online i get a message to buy xbox live.
     
    Swedish Viking9, Mar 20, 2017
    #3
  4. WarMatheus Win User

    I bought mortal kombat 11 kombat 2 and i don t it

    I'm entering the Microsoft Store and there it is saying that I didn't buy the DLC, but I did
  5. Keyan Baggett Win User

    Minecraft says I didn't buy it.

    Yes I have tried all that, thank you for your help and recommendations.
  6. Rostom L Win User

    Minecraft says I didn't buy it.

    Have you used the same Microsoft account to login to the game, Microsoft Store and the Xbox app?

    Our other option here is to reinstall your game or launcher. If it does the same thing, it would be best if you send a ticket directly to the Minecraft Team for them to investigate your issue properly. You may send a ticket here https://help.minecraft.net/hc/en-us/request/new
  7. Keyan Baggett Win User

    Minecraft says I didn't buy it.

    Hi, thank you for your reply. I was using Java edition. Thank you for the link to repair the launcher as well.
  8. Rostom L Win User

    Minecraft says I didn't buy it.

    Hi Keyan! Sorry to hear about what happened. Let's see what we can do about the here.

    To confirm, do you have the Minecraft Bedrock Edition for PC or the Java Edition for PC?

    To make sure if you still are using the same account for gaming, check your account Gamertag via https://account.xbox.com/Profile if you see the same gamertag. If it's a different one, you may be signed in to an incorrect account.

    Alternatively, try to sign out from Microsoft Store and Xbox app then sign in again.

    You may as well repair and reset your game or launcher, Microsoft Store and Xbox.
    Repair/Reset apps - https://support.microsoft.com/windows/repair-ap...
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Xbox says that I didn't buy the games I'm trying to play when I did

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