XBox says it can't send verify text

Discus and support XBox says it can't send verify text in XBoX on Consoles to solve the problem; A recent update erased my kids' accounts ofd the XBox. I was able to put 2 of them back on, but the 3rd one says it needs to verify the account by... Discussion in 'XBoX on Consoles' started by GameUnicorn2225, Sep 9, 2017.

  1. XBox says it can't send verify text


    A recent update erased my kids' accounts ofd the XBox. I was able to put 2 of them back on, but the 3rd one says it needs to verify the account by sending a text. But, when I hit next, it says it can't send a text to that number.
    It is typed in yellow right under the phone # box (I did not have do do this step with the other 2, but we have done it in the past with no problems). This happend to his previous account, and we just created him a new one. We are hoping not to have to do
    that again.

    :)
     
    GameUnicorn2225, Sep 9, 2017
    #1
  2. TheOtherEdd
    TheOtherEdd Guest
    Can't send text messages.

    For the past few weeks I've been unable to send text message through any Xbox service. My Xbox, the apps, the website, I can't send a text message on any of them. I can get into party chats with my friends just fine and I have a perfect record without any
    bans against me. I don't understand why this is happening. Has anybody ever experienced this problem before and if so what did you have to do to fix it?
     
    TheOtherEdd, Sep 9, 2017
    #2
  3. TheOtherEdd
    TheOtherEdd Guest
    Can't send text messages.

    I figured it out. You have go to Microsoft security settings and set up identity verification and two step verification.
     
    TheOtherEdd, Sep 9, 2017
    #3
  4. RedWolfpack1996 Win User

    xbox one wont let me message friends

    I can't text my friends because it keep saying u can't send any messages because of your last behavior
  5. TheOtherEdd Win User

    Can't send text messages.

    I figured it out. You have go to Microsoft security settings and set up identity verification and two step verification.
  6. minighost king Win User

    Messaging isn’t working on your account.

    How can i text my friends if i can't send them a text on my xbox app that on my phone.
  7. XBF Leslie D Win User

    I can't message my friends and I don't know why!

    Hey there,

    Sorry to hear about the messaging issue persisting. The thing is that specific message send you to our article

    "Why can't I send messages from my Xbox One or the Xbox App?"
    which this article indicates you need to add a phone number so you can receive a text with a verification code to be able to verify your account and send messages.

    I understand you mention not having a phone, by any chance would a parent or a sibling be able to add their number to verify your account? If so give it a shot and follow the steps on the article.

    Hope to hear back soon.
  8. Rodrigo Oliver Win User

    We can't send a text to this number

    Hi Keabetswe, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Try using another verification method connected to your account.

    For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

    Try the sign-in helper: For all sign-in issues, use this troubleshooter to help identify your problem and provide available support options."

    Source: https://support.microsoft.com/accou...e-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

    You can run the Sign-in Helper on the link above by clicking on the Start button.

    Let me know if it works!
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XBox says it can't send verify text

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