Xbox Says I'm Offline When I am Not

ZeRo FLVM · Jul 23, 2016

I have made sure several times that my settings are set to online and not offline but I will be in a party with my friends and then they will tell me that my profile is offline and sure enough it is. This sucks because I will be playing a game and
it will kick me out of the game and send me back to the lobby screen. For example I was playing Destiny with my friends then in the middle of a game it kicked me out and sent me to orbit. Please Help me with this if anyone you know has had this before and
they solved it

:)

TheEnderTroll89 · Jul 23, 2016

My Xbox says I'm offline when I'm not...

My Xbox 360 doesn't connect to our wifi for some reason, but that's fine, because now I got Grand Theft Auto V for Xbox One, as a late birthday present from my sister. I've been playing non-stop for about 3 days with my friend and all of a sudden, it's been
saying for him that I'm offline, although I am online and not appearing offline! So i went to my profile info and it said underneath my name 'last seen 10 minutes ago Grand Theft Auto v'. So i then clicked 'appear offline 'and it said 'appearing offline'.
I could still play online, it's just that I couldn't join or invite my friend to my game and he couldn't Invite my friend and he couldn't join my game either! Please help me!!!

Mister Cizl · Jul 23, 2016

Showing offline when I'm not.

Hey DSR Knowledge! What kind of network connection are you using? Please post up your

detailed network statistics so we can take a look. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

{Parity} · Jul 23, 2016

When you look at your setting does it say "Show Offline" or "Show Online" If it says "Show Online" then you are appearing Offline to your friends. It is a simple toggle. When you look at it it is showing your friends the opposite of what it is showing
you. So you if want to appear Online to your friend you will want the switch to say "Appear Offline". This may not be the issue but it has confused a number of gamers in the past. Let us know. Good Luck!

Rodrigo Oliver

Hi Ben, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your console.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

Paul Bab

Hi,

Let's isolate your concern by gathering the following information:

1. Is this issue happening with other non-Call of Duty games?

2. Is this issue happening with other Xbox Profiles?

3. May we have the exact error message prompted?

Make sure to check the status of Xbox Live and Activision for any service alerts. To proceed, check out the following links:

Xbox Live Service Status

Activision Support Online Services

Also, check the status of your Xbox Live Gold Membership by clicking this
link and see if it's in good standing. Sign in with your Microsoft account.

In addition, we recommend removing and re-adding your Xbox Profile on the Xbox One that may help resolve profile issues in a game. To proceed, click this

link and perform the steps provided. Make sure to restart the Xbox One before re-adding your Xbox Profile.

Keep us posted.

XBLRewards8

Hello Dijan124,

MyAchievement tiers are updated on a monthly cycle, around the beginning of every month. Since we have not yet updated MyAchievement tiers, any of you recent gamerscore increases from last month have not yet been processed. Please allow more time for our
monthly MyAchievements calculations to complete.

Smwutches

Achievement levels only update once a month. So if you got to 10,000 before today, you should see it update within the next week. If you got to 10,000 today, you should see it update early next month.

{Parity}

When you look at your setting does it say "Show Offline" or "Show Online" If it says "Show Online" then you are appearing Offline to your friends. It is a simple toggle. When you look at it it is showing your friends the opposite of what it is showing
you. So you if want to appear Online to your friend you will want the switch to say "Appear Offline". This may not be the issue but it has confused a number of gamers in the past. Let us know. Good Luck!

Xbox Says I'm Offline When I am Not