Xbox says i have no gold but i do

Hey Zonaryfion581! For assistance with subscriptions and billing you will need to contact

phone or chat support. Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hey there, FurtiveCrib2007!

I'm sorry to see any billing issues! We are unable to assist with those here on the forums. If the
Subscriptions & services page is saying that you currently have Gold, and

removing and re-adding your profile on the console doesn't work, you will want to
contact us via phone or chat for further assistance.

Please keep me updated on the situation! If phone/chat are unable to assist you in a way that is your satisfaction, we can see what other options we have here.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Hey there,

In this particular case what you will want to do is
remove the profile from the Xbox One console then add it back and try to get into an online game. If you are still seeing the same message, please reach out to the
chat/phone teams they will be able to take a closer look at the account and subscription with you.

Same error here, waiting for help.

Hi there, MaryJane.

It's best to create a new thread with regards to your own situation. The OP's problem seems to have been resolved (by looking at their profile) as they have been playing online. It could have been a matter of simply waiting for LIVE to work itself out.

You're showing as a Gold member on the forums so if the problem does not resolve itself give xbox support a call.