Xbox says I have a gold subscription but I don't

PRINC3OFAWESOM3 · Nov 9, 2014

When I try buying gold or using a prepaid code it says I already have gold but I cant play online or anything and when I go to subscriptions theres nothing there. How do I fix this.

:)

Misses Quinzel · Nov 9, 2014

Xbox says I don't have Gold but I do.

Hey there, FurtiveCrib2007!

I'm sorry to see any billing issues! We are unable to assist with those here on the forums. If the
Subscriptions & services page is saying that you currently have Gold, and

removing and re-adding your profile on the console doesn't work, you will want to
contact us via phone or chat for further assistance.

Please keep me updated on the situation! If phone/chat are unable to assist you in a way that is your satisfaction, we can see what other options we have here.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

FurtiveCrib2007 · Nov 9, 2014

Xbox says I don't have Gold but I do.

So I can't join parties, play multiplayer, or anything because Xbox wants me to buy Gold. Thing is I bought a year of Gold 2 months ago. I'm not paying to buy Gold. I have Gold! I spent over $60 on Gold! Let me play my games and talk to my friends!!

StefanNeubauer · Nov 9, 2014

you have gold on the boards, so you should also have it available on console.

you can try removing your gt from your console and readd it, this may trigger a sync of your status. if it still doesnt work you should contact xbox support.

Mister Getafix

Heya Jake and Chargers!

Let's have you both
Remove your profiles then
power cycle the console and re-add your the profile.

Then attempt to play an online game or join a party and let us know what happens!

Smwutches

Please check the date of a thread before posting. This one is several months old so the issue has already been fixed.

XnOlimitsZzSs

You do have the ambassador badge, so it means you are an ambassador.

WPAK

Hi there,

you even have a profile with several details:
ambassadors.xbox.com/profile.aspx

So all seems to be fine, if you still get any issues you can try the Ambassador support forums here:

forums.xbox.com/.../2590.aspx

If that failes follow the steps mentioned by oOUTSIDERo62 and PM one of the support people or try twitter via @XboxSupport

oOUTSIDERo62

You have the ambassador laurel on your forums badge, so I expect you are indeed an ambassador. Do you have access to the ambassador forum? If not, your best bet is to PM one of the official support people.

Xbox says I have a gold subscription but I don't