Xbox Says I Don't Have Xbox Live Gold But I Do?

Shaggy2000, I am so sorry to see that they didn't try that step. I know it's frustrating, but since I am unable to do this for you on my end, I do suggest to keep trying until you get an agent that will do that for you. My deepest apologies, and I wish I
had a better option for you. Instead of using the chat option, phone support may be able to help you out better. I know that they have hours and chat can be convenient, but it doesn't hurt to try!

SpeckledHendry, if you are unable to use a Gold trial at all, could you please send me a private message with the code (or codes) that you used so that I can get you added to the list of affected users? You can send me a private message by clicking the envelope
at the bottom of my post.

:)

 

I bought Xbox Live Gold, but it says I don't have Gold.

I checked my transaction list and I bought Xbox Live Gold on 01/26/18, but now I'm getting the message to join Gold and I cannot play online or talk with friends in party chat. I have tried removing then re-adding my account onto my console, but that hasn't
done anything.

 

Xbox says I don't have Live, but I do

A few days ago I was trying to play Fortnite with a friend who I was already in a party with, but when I tried to load into the game it brought me to a screen telling me I needed to subscribe to Xbox Live Gold to play the game. The thing is, I have Xbox
Live Gold, and according to my Xbox the subscription expires 2/19/2019. I tried loading into GTA online to see if Fortnite was the issue, but I couldn't play online there either. I then reset my Xbox, and when I tried to rejoin my friend's party, it brought
me to the same screen saying I needed to buy Gold, and since then I've been unable to join parties. I've done some research and found people who have had similar issues that have since been solved, and tried replicating those solutions. I cleared the cache
of my Xbox, which didn't work, then I removed/re-added my account to my Xbox, which also didn't work. I can't find anything else on the issue, so I decided to post here in the hopes of finding a solution to this.

 

Does anyone know that if I just pay for another years worth of Gold, will it fix the problem, and will that years worth of Gold add onto my five months worth of live?

 

Well things are looking up, on to customer support and within ten minutes they are going to cancel the gold of my account and issue me with a code, fingers crossed this works.

 

shaggy2000 hello, i went on the live chat, after about 15mins he deleted my gold live subscription then give a code for the same amount of time lenght, enter the code , it started working again, its been 2 days and still working fine, online playing ghosts
now..........simon

 

Yaaaayyyyyyy it worked I'm back and playing online. Thanks for all the help Misses Quinzel!!

 

I'm finally back online! There was still an issue with trial memberships but I went onto a chat and got that fixed, and the service status report on xbox.com/status is back to normal.

 

Oh man! That is all wonderful news, guys! I am so happy that you posted back with your results. Please do let us know if you run into it again.

 

same problem can't join a party or make one but and it says i need a gold but have one and netflix works

 

can i get some help please

 

Ms community you awesome I'm online again) I'm happy and I know it))

 

Hey, hubbk44! Please follow the instructions in the verified post, including contacting support. Please post back your results, and then I will add you to the list of affected users.

AlexWhiteNsK, I am very happy to see that you were resolved! Thanks so much for posting back that you're all good.

 

I got in contact with Xbox support. I was talking to them for an hour where they got me to do all the steps the Misses Quinzel put up after they didn't work the guy i was talking went for about 10 minutes and then just got this response " We’re aware of
this issue now because other customer experiencing the same issue you have,and we're working alongside our partner to get this resolved as fast as we can. We appreciate your patience in the meantime,and we’ll update you as soon as we have more information."
Then he just said that it will get fixed in a update that will make the Xbox one better. So i may try again tomorrow or just get a ps4

 

I've not used live for about a month ( bored of the same games) fancied a bit of Battlefield with a 48 hour trial I had lying round and at first it said I already have Gold. Next minute it worked but my XB1 is acting as if I don't even have XBL Gold. Tried
Ghosts that says 'The current profile is not allowed to play on XBOX LIVE??