Xbox says I don't have Live, but I do

Discus and support Xbox says I don't have Live, but I do in XBoX on Consoles to solve the problem; A few days ago I was trying to play Fortnite with a friend who I was already in a party with, but when I tried to load into the game it brought me to a... Discussion in 'XBoX on Consoles' started by Lxtt00, Apr 17, 2018.

  1. Lxtt00
    Lxtt00 Guest

    Xbox says I don't have Live, but I do


    A few days ago I was trying to play Fortnite with a friend who I was already in a party with, but when I tried to load into the game it brought me to a screen telling me I needed to subscribe to Xbox Live Gold to play the game. The thing is, I have Xbox
    Live Gold, and according to my Xbox the subscription expires 2/19/2019. I tried loading into GTA online to see if Fortnite was the issue, but I couldn't play online there either. I then reset my Xbox, and when I tried to rejoin my friend's party, it brought
    me to the same screen saying I needed to buy Gold, and since then I've been unable to join parties. I've done some research and found people who have had similar issues that have since been solved, and tried replicating those solutions. I cleared the cache
    of my Xbox, which didn't work, then I removed/re-added my account to my Xbox, which also didn't work. I can't find anything else on the issue, so I decided to post here in the hopes of finding a solution to this.

    :)
     
    Lxtt00, Apr 17, 2018
    #1
  2. Misses Quinzel
    Misses Quinzel Guest
    Xbox says I don't have Gold but I do.

    Hey there, FurtiveCrib2007!

    I'm sorry to see any billing issues! We are unable to assist with those here on the forums. If the
    Subscriptions & services page is saying that you currently have Gold, and

    removing and re-adding your profile     on the console doesn't work, you will want to
    contact us via phone or chat for further assistance.

    Please keep me updated on the situation! If phone/chat are unable to assist you in a way that is your satisfaction, we can see what other options we have here. Xbox says I don't have Live, but I do :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums     for help with Insider Program troubleshooting.
     
    Misses Quinzel, Apr 17, 2018
    #2
  3. FurtiveCrib2007
    FurtiveCrib2007 Guest
    Xbox says I don't have Gold but I do.

    So I can't join parties, play multiplayer, or anything because Xbox wants me to buy Gold. Thing is I bought a year of Gold 2 months ago. I'm not paying to buy Gold. I have Gold! I spent over $60 on Gold! Let me play my games and talk to my friends!!
     
    FurtiveCrib2007, Apr 17, 2018
    #3
  4. Mister Kellogg
    Mister Kellogg Guest

    Xbox says I don't have Live, but I do

    Hi Lxtt00,

    When you are able to let's try a full power cycle with all the steps in our
    power cycle guide    . After that please let us know if you still see that messaging when trying to play online.

    Thank you.
     
    Mister Kellogg, Apr 17, 2018
    #4
  5. Mister Kellogg Win User

    Xbox says I don't have Live, but I do

    Hi Lxtt00,

    When you are able to let's try a full power cycle with all the steps in our
    power cycle guide    . After that please let us know if you still see that messaging when trying to play online.

    Thank you.
  6. Mister Maka Win User

    xbox says i don't have live membership but i do have it

    Hey there MonokumaSoldier!

    Sorry to hear you're having troubles with your Xbox Live Gold subscription. If you're still having issues, let's get you in contact with
    Phone/Chat support for assistance. Keep us in the loop :)
  7. Mister Maka Win User

    xbox says i don't have live membership but i do have it

    Hey there MonokumaSoldier!

    Sorry to hear you're having troubles with your Xbox Live Gold subscription. If you're still having issues, let's get you in contact with
    Phone/Chat support for assistance. Keep us in the loop :)
  8. Misses Quinzel Win User

    Xbox says I don't have Gold but I do.

    Hey there, FurtiveCrib2007!

    I'm sorry to see any billing issues! We are unable to assist with those here on the forums. If the
    Subscriptions & services page is saying that you currently have Gold, and

    removing and re-adding your profile     on the console doesn't work, you will want to
    contact us via phone or chat for further assistance.

    Please keep me updated on the situation! If phone/chat are unable to assist you in a way that is your satisfaction, we can see what other options we have here. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums     for help with Insider Program troubleshooting.
  9. Miss Ghidorah Win User

    I have Xbox live gold but it's saying I don't.

    Hi Haszed,

    Sorry to hear about any frustration this may have caused. Unfortunately, we're unable to assist with Xbox Live Gold and billing issues here on the public facing forums. You will need to speak directly with phone
    or chat support     for further assistance.



    If you have any additional Xbox related questions, please do not hesitate to ask us! We're here to help.

    _______________________________________________________







    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.
Thema:

Xbox says I don't have Live, but I do

Loading...

  1. Xbox says I don't have Live, but I do - Similar Threads - says don't Live

  2. Renewed Game pass ultimate and now it says I don't have privileges

    in XBoX Games and Apps
    Renewed Game pass ultimate and now it says I don't have privileges: Just renewed my game pass ultimate and now it says Im missing privileges to play online. It says my Ultimate subscription it active. I don't understand what to do. Can you please help??...

  3. Minecraft says I don't own the game but I definitey do

    in XBoX Games and Apps
    Minecraft says I don't own the game but I definitey do: Just what the title says. To top it off, there is no way to contact support directly about this. I hate microsoft and i desperately miss the days when mojang owned minecraft....

  4. Call of Duty says I don't own it when I do and prompts me to re-purchase it.

    in XBoX Games and Apps
    Call of Duty says I don't own it when I do and prompts me to re-purchase it.: Hello, I own Call of Duty Black Ops 6 standard digital version on my Xbox Series S and I purchased it and I have been able to use it, but as of recently when I try to play it on my Xbox or on the...

  5. My sea of theives says i don't have an active Playstation plus subscription but i do?

    in XBoX Games and Apps
    My sea of theives says i don't have an active Playstation plus subscription but i do?: I've been playing the game for the past couple of weeks and I've been having a blast. I open it today to try and get in and play and it says it doesn't sense an active Playstation plus...

  6. PC Xbox app is saying I don't have Internet connection while trying to install a game

    in XBoX Games and Apps
    PC Xbox app is saying I don't have Internet connection while trying to install a game: I'm trying to download a game from the PC Xbox app and it's giving me an error (error code 0x800704c6) saying to check my internet connection. My internet works just fine. I tried many things...

  7. Cant access my account now it says it blocked and I don't have my old phone number or the...

    in XBoX Accessibility
    Cant access my account now it says it blocked and I don't have my old phone number or the...: Please help if can I spent a decent amount of money and don't wanna lose it because someone kept trying to log into my account please I don't have the account on nothing I recently changed my...

  8. I've a problem with my xbox one it says must fix it in account live and I don't know...

    in XBoX Games and Apps
    I've a problem with my xbox one it says must fix it in account live and I don't know...: I have a problem with my xbox one it says must fix the account live and I don't know what's the problem because it doesn't want to sign in d234ab8f-af83-448b-9f99-34b1444f2bad

  9. why does my game say I don't have the necessary privileges to access Xbox live gameplay?

    in XBoX Games and Apps
    why does my game say I don't have the necessary privileges to access Xbox live gameplay?: For some reason I'm suddenly told this when I try to play splinter cell blacklist on my Xbox one but I was able to play online just fine a week ago so why am I suddenly being told this? I tried...

  10. I have xbox live gold but games say i don't.

    in XBoX on Consoles
    I have xbox live gold but games say i don't.: three days ago i purchased a three months gold prepaid card and redeemed it, and the first day i was able to play. But ever since yesterday when i try to play online any game it sends me to a...