Xbox says headset is connected when it’s not

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

All wiress headsets that i know of for xbox either come with their own usb stick that will connect or are on the same frequency as xbox so they will connect no isses. Xbox does not support bluetooth headsets. Just keep in mind when looking for a headset
make sure it says xbox compatable.

When you say it connects directly to the controller, do you mean you are not using the stereo headset adaptor:

www.xbox.com/.../stereo-headset-adapter

Hi Jamie,

The headset connects to the Xbox One using the propriety Xbox Wireless connection, the same one the controllers use to connect to the console, and does not use Bluetooth to connect to the console. The Xbox One does not support Bluetooth connectivity. This
is why the headset works on both the console and another device at the same time so that you can listen to your own personal tracks on your phone or tablet while you game.

The only place to un-assign or unpair the headset from your Xbox Live profile would be in the Xbox Accessories app. When you select the 3 dots icon under the headset in the Xbox Accessories app it should bring up a new menu and say that it is assigned to
a profile. Try un-assigning the headset from there. If you cannot or there is not an option in the Xbox Accessories app, then you should be able to disconnect the headset from the Xbox on the headset itself. However you first paired the headset, hold that
button again and see if it unpairs the headset. You may need to contact Steelseries for more help on that.

Thank you for your help on that. When i click the 3 dots though, all it says is firmware....and the firmware version number. There's no option to do anything or press anything which i think is ridiculous, surely that would be the way to unpair the headset?
The way to connect the headset to the Xbox is to press the connect button on the console whilst the power to the headset is off, then to hold the power on the headset for 8-10 seconds and they automatically pair that way, so i don't see that been an option
to be fair.

I just got this xbox and normal xbox controller a week ago, and the screen says a headset is connected when i plug it in just no sound comes out of mic when i talk