Xbox saying no connection

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please perform an extended powercycle and reset your network hardware.

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

ok so I reset my xbox and I also restarted the router by holding the red button down for three seconds, it connected after awhile of fighting with it (by that I mean going thru a process of trying to sign in but to no avail) I will try this now, thanks for the support

I appreciate the update and hopefully, everything will work now.

If you run a connection test on the xbox (it will say test connection underneath where it says you cannot connect to xbox live) then you can see where its failing to connect

I can't, it says that it's not connected to the internet. My xbox one is connected to the internet but when I try to play a 360 game on the xbox one it says that it can't connect to the internet.