Xbox saying I need to 'buy a copy of a game' (Battlefront 2) I've already bought and paid...

Thank you for your reply.

As stated in the first line of the request and repeated in bold therein ( and just for the 100% avoidance of doubt):

I HAVE BOUGHT A COPY OF THE GAME -

I do have the order number and receipt - would not be trying to get it to work otherwise.

Thank you for providing the next steps which I will follow now.

Hi There

Thank you for reaching out

Could you please tell us , if you are getting an error when you try to launch the game. If so, what does it say please ?

Hi There, thank you.

It says "Choose the plan that's right for you" (Xbox Live Gold/ X Box Game pass)

I have tried a soft reset/hard reset reinstalling and deleting the gamer tag and logging back in - same problem

It will allow me to play as guest - but when I try to play as my profile, it reverts back to telling to"choose a plan...'

also tried deleting the local app data and rebooting.

Thank you for your reply.

I don't think the troubleshooting will help, the issue is mostly linked to the game's "license" in your account. It is highly likely that the game was actually downloaded as Game with Gold.

However, since you confirmed that the game was purchased; I suggest please that you contact Xbox Support here: https://support.xbox.com/contact-us and please
provide them with order number of the purchase from https://account.microsoft.com/billing/orders/ -- Make sure
please that you are signed to correct account.

Regards,

I actually already have a US copy of Dishonored which I bought before realizing that it wouldn't work on a PAL console.

The problem isn't the game, it's the DLC. I could buy it again from the UK store but 1). I don't know for sure that region locking is the problem. There was nothing on Xbox Live to indicate that it would only work on NTSC consoles & 2). I've already paid
for it once, I shouldn't have to do it again.

Thanks for trying though!