Xbox Safety Team wrongly suspended my son

I've appealed it but they denied the initial appeal, and Support told me to reply to their email. I did so with a LONG message, links to FNAF related links (they said my son was threatening a player but he wasn't. He and his friend were talking about the FNAF movie and game, and sending quotes back and forth). Does the Safety Team not understand FNAF? Do they not look at the context of the conversations to see if what they flagged was an actual threat? Do they even read the whole conversation, or just look at the flagged phrase? For a gaming community safety team to NOT understand or know about something as huge as the FNAF movie and games is incredibly poor support and inadequate training on the part of XBox/Microsoft.

I'm humbly asking for someone in charge to have a dialogue with me, so I can provide ALL of the pertinent information. My son has earned his past strikes, but getting 2 strikes for something he did not do is not okay.

COPY OF EMAIL THAT I SENT TO THE SAFETY TEAM (I also have screenshots of the conversation):
Both my son and his friend were talking about the Five Nights at Freddy movie, neither kid was harassing the other at all; they were going back and forth with great quotes from the movie and then game.

https://freddy-fazbears-pizza.fandom.com/wiki/William_Afton_(Film) Link to the bad-guy character's bio.

Here's the synopsis of the movie: At Freddy Fazbear's Pizza, a once-successful but now abandoned family entertainment center, a night guard desperately attempts to flee the building but is captured by a red pirate-themed fox animatronic and strapped to a device which plants an empty animatronic head onto him by brutally mutilating his face, killing him.

After assaulting a negligent father whom he mistook for a kidnapper, mall security guard Mike Schmidt is sent to visit career counselor Steve Raglan. He offers Mike a job as a night guard at Freddy Fazbear's Pizza. Though initially reluctant, Mike accepts the offer after social services threaten to take custody of his younger sister Abby and pass her over to their estranged aunt Jane, whose motive is a monthly paycheck from the state due to custody of Abby.

On his first night, Mike falls asleep and dreams about his brother Garrett's kidnapping and presumed murder, before seeing five children who witnessed it; when Mike tries to approach them, they run away. On the second night, Mike's dream is repeated, but when he attempts to confront one of the children, he is attacked and wakes up. Mike meets police officer Vanessa Shelly, who notices his wounds and patches him up. Vanessa shows him around the restaurant and tells him that it closed in the 1980s after five children were murdered there; their bodies were never found.

Jane hires a group of juvenile delinquents to vandalize the restaurant in order to get Mike fired, an act which would enable her to gain custody of Abby. As the break-in occurs, the restaurant's animatronic mascots — Freddy Fazbear, Bonnie, Chica, Foxy, and Mr. Cupcake — come alive and slaughter the delinquents. Among the vandals is Abby's babysitter Max, whose death results in Mike having to bring Abby to his next shift.

On the third night, the animatronics come alive and befriend Abby, but are hostile towards Mike. He discovers that the animatronics are possessed by the ghosts of the murdered children, whose leader, a blonde boy, consistently mentions a "yellow rabbit". On the fourth night, Abby is injured while she, Mike, and Vanessa are bonding with the animatronics. During her recovery, Vanessa learns Mike is attempting to identify Garrett's kidnapper, and warns him to not bring Abby to the restaurant again. Mike gets Jane to babysit Abby, much to her frustration, as he goes back to the restaurant during the day and overdoses on sleeping pills.

Inside the dream, the five children appear again and tell Mike that he can stay with Garrett forever, in exchange for Abby. During the fifth night, a damaged yellow Freddy animatronic,[a] possessed by the blonde boy, kills Jane and takes Abby back to the restaurant by hitching a ride with a taxi driver. Mike is repeatedly attacked in his dream and wakes up strapped to the animatronics' torture device. He escapes by removing pins that the previous deceased security guard had loosened, but is severely wounded by Foxy.

Vanessa finds Mike and treats his injuries; after Mike explains his dream, Vanessa reveals that she is the daughter of William Afton, a serial killer who murdered Garrett and the five children by hiding their bodies in the animatronics, and that their souls are under his control. Realizing that William is planning to murder Abby, Mike rushes to the restaurant with the necessary equipment to disable the animatronics. At the restaurant, Chica attempts to kill Abby, but Mike arrives and saves her. Mike is attacked by Mr. Cupcake and separated from Abby. The animatronics are eventually defeated, but they are reactivated by Steve, who arrives wearing the "yellow rabbit" suit" as he reveals himself to be William before knocking Mike unconscious.

Knowing that the animatronics need to understand the truth, Abby draws a picture of William murdering the children. Vanessa attempts to stop William from interceding with the plan, but is stabbed in the abdomen. Before William can kill Mike, Abby shows her drawing to the animatronics, and they turn on William. Mr. Cupcake bites off part of the suit, triggering its internal springlock mechanisms and fatally wounding William. The animatronics drag him into a back room as Mike and Abby carry a wounded Vanessa out of the restaurant; she falls into a coma afterwards and is taken to a hospital. Mike continues to look after Abby as they return to their normal lives. During the end credits, a distorted voice spells out "Come find me." link to this article https://en.wikipedia.org/wiki/Five_Nights_at_Freddy's_(film)

https://en.wikipedia.org/wiki/Five_Nights_at_Freddy's An article on the FNAF games and their premise.

In the movie, William Afton/the yellow bunny is responsible for killing Mike's brother years before(he was kidnapped from a campground while camping with the family). Afton wants to now kill Mike's younger sister Abby. Afton taunts Mike about killing his brother, and taunts Abby that he's gonna kill her brother.




:)