Xbox Safety Team contact/Help with account recovery

do you have a service request number on that phone call because Support cannot do anything to ban your account and this Forum can do even less. They were lying to you to get rid of you

typically you visited a malicious website that would have stolen an account login token or visit in a malicious link via Discord or similar service

If you have been out looking for mods for example, those sites are typically covered in malware. I personally recommend you go nowhere near any of these websites or other services

If your console is banned it cannot be reversed

Hi Miss, my name is Joel, I'm here to help you with any problems or questions you may have.

I am sorry that this has happened to you, however from here we can only guide you through the process so that you can verify the cause and appeal your sanction

Note Customer Service cannot assist with suspensions or disciplinary action. These personnel do not have access to compliance details. Read on for information on how to ask questions about your current suspension.

https://enforcement.xbox.com/en-US

Please log in to the link above and click on the yellow handshake. It will give you a more detailed reason why it was forbidden and an option to appeal it.

*** Only by following the steps indicated above can you learn about your case and appeal only if this option is available to you, there is no other way to contact the Enforcement department and no one else at Microsoft can help you.

No one in Customer Service has information about your case nor can dispute or discuss in any way whether your situation is fair or not, I hope you can understand the situation and stay within the rules of the platform

Important Xbox will not tolerate any abusive behavior. When submitting an appeal or responding to an agent's request for additional information, do not insult or threaten Microsoft employees or post profane, bigoted, or otherwise inflammatory content. Case review inquiries are subject to the guidelines outlined in the Xbox Community Guidelines. Disregarding these rules may result in closure of the case review. Especially offensive violations may result in additional disciplinary action from Xbox.

Regards

Did you contact.xbox support or msaccount support

If you contacted xbox support they can no longer help you now you have to contact the offline team at ms account support

You fill out an account recovery form which is based on youe original info on your account not any changes

This includes info you should know like account creation date

Chargea and payment methods on file and original account info

You get this form from clicking sign in then forgot password

Other options and I can't access my account

Then the account recovery form

It used to.be you call support.and ask for.an unauthorized access case which they streamlined it and have you contact the offline team rather.then customer support then offline xbox team.then ms account offline team

Now you just contact the account recovery team who would lock the account while they investigate

Hello Elundhor,

In this case, it would be best to contact our customer support team.

Go ahead and schedule a callback through our Xbox Support Contact Us Page

This way our team can assist in helping with the recovery of the account.

Let us know if this helps!

Hello,

I'm sorry to break it to you, the only way to contact the Safety team is through the case review process. No one (not even support) has the ability to contact the Safety team, nor answer any specific enforcement questions. The Safety team does not use the forums.