Xbox Safety Case Review XBOX:02601072

francisco sosa · Apr 23, 2022

Hello,

After this account's initial enforcement action, a secondary, more thorough investigation was conducted. During this time, it was discovered that this account was harassing other players through written or verbal communications on Xbox Live. This can include the use of slurs, threats, trolling, or other attempts to abuse others. With that in mind, a new enforcement was issued to better match the account's overall violations.

Xbox Live has several features at your disposal for dealing with troublesome players, such as Mute and Block, and if you feel a customer has violated Xbox’s Community Standards, you can file a complaint. Even if you didn't start the argument, harassment is never permitted on Xbox Live, and players who engage in retaliatory abuse are just as likely to receive enforcement action as the other player.

We feel strongly that all gamers deserve to be welcomed, respected, and supported. No matter who you are, where you come from, or how you play, everyone deserves an enjoyable Xbox Live experience. If the actions of others result in a player feeling unwelcome or unsafe, the entire community is affected. Even if the behavior was intended simply as smack talk, when such language can abuse, demean, or otherwise cause genuine offense it’s no longer smack talk, but harassment.

During this suspension the account will be unable to access the Xbox Live service, including social features and online multiplayer.

To learn about the length of your current suspension, please visit our website (https://enforcement.xbox.com/en-US).

For more information about participating on Xbox Live in a safe and productive way, refer to the Microsoft Services Agreement (https://www.microsoft.com/en-us/servicesagreement) and Microsoft's Community Standards for Xbox (https://www.xbox.com/en-US/legal/community-standards).

Thanks,
The Xbox Safety Team

:)

Ricardo Lechuga

Is a pleasure, they can take some time to respond as they have lots of case reviews that needs to be reviewed but they will

Ricardo Lechuga

What do you get on the site? Share a screenshot please

francisco sosa

Thank you very much and I have been sending emails but they do not respond to me and as you can see they are totally opposite things. thank you so much for help me.

Ricardo Lechuga

Ok, what it seem is that the enforcement site mentions one suspension but you made a case review trough the site, that investigation opened for that case review resulted on the discovery of a different violation ad you can see in the email information you shared as I quote

"After this account's initial enforcement action, a secondary, more thorough investigation was conducted. During this time, it was discovered that this account was harassing other players through written or verbal communications on Xbox Live. This can include the use of slurs, threats, trolling, or other attempts to abuse others. With that in mind, A NEW ENFORCEMENT was issued to better match the account's overall violations."

So you should reply to the email as I mentioned to request more information about it

francisco sosa

hello, it's the problem on the execution page I get a totally different thing and this is the date that nothing has been resolved and you accuse me of cheating and for that harassing email, they have to consider and the worst thing is that my suspension is permanent, this does not make sense with the other.

Xbox Safety Case Review XBOX:02601072