Xbox S not displaying preview tiles/images using BT Internet

Gam3r78 · Oct 2, 2019

I am experiencing this issue with the XBox S on the dashboard and I'm using BT internet with Home Hub 5. I believe this is a known issue as on a previous older thread, there was this link:

http://www.xboxer360.com/news/xbox-one-problems-dashboard-tiles-not-loading/

Which now re-directs to a completely page - not Xbox related. I requested a call back from the tech support team at Microsoft and they just told me to do a hard reset, which was pointless and I've tried using the web browser from the store and logged into
my BT Account, logged out and re-started the console.

Hope someone can help as this is really annoying especially when your looking through Game Pass and the dashboard at the best of times is not good to navigate. Also, I hope Microsoft will address this issue with their updated dashboard release.

:)

ngocphi

Actually for this you need to contact BT its a known issue with their home hubs for any gaming service

You can google their online forums to see the available fixes but most of the time it takes a complete replacement of the hub https://community.eurogamer.net › t...

PS4 - BT Homehub 5 - connection issues • Gaming • PS4 ...

XBF Javier R

Hello Gam3r,

We thank you for bringing this inquiry to our forums community, and understand that this concerns the display on your Xbox One S console not loading properly.

There has not been a reported known issue, but this will occur whenever there are issues with the network that the console is connected to. In this case, we suggest that the status of the network is checked by testing the multiplayer connection found within
Settings>Network>Network Settings. This test is more detailed than selecting test connection, and provides insight into the finer details of a network connection.

Please attempt following our Xbox One network connection help support article for various steps that can be tried in order
to resolve this case.

Try this out for us and then let us know the results.

Best wishes!

eG x Thee Elf

SWAG,

Open Internet Explorer on the Xbox One and one of the tabs should have a BT Hub web page. Go ahead and open that page and follow the instructions, sign into your BT account. Once signed in, reboot the Xbox One and the images should now display. If that
doesn't work please go ahead and create a new thread so we don't keep bumping this one that is almost 2 years old and potentially mix up issues. Thanks,

The Asch

Solved for those in the UK using BT Homehubs 4 or 5

www.xboxer360.com/.../xbox-one-problems-dashboard-tiles-not-loading

SigmaTheDJ

Are you in the UK and using a BT Homehub by any chance? If so, there's a simple solution to your issue here: -

www.xboxer360.com/.../xbox-one-problems-dashboard-tiles-not-loading

Xbox S not displaying preview tiles/images using BT Internet