Xbox S Factory reset

Thanks for reaching out. I'm sorry to hear about the issue with the Xbox after an update. Now, what we suggest is to try doing another reset of the console since the problem that is causing this could be stuck in the OS of the console. Please try doing the Soft Factory Reset(while keeping games and apps) Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  
• Since the console is not responding properly by providing the different menus. We are going to approach this differently.
  

Try this:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds, and then plug the power cord back in.
   
3. Press and hold the BIND button (located below the Xbox button on the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
   
4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
   
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.
   
7. Select Reset this Xbox
   
8. Select Reset this Xbox and Keep Games and Apps
   

hi,

try to make a factory reset with the option to keep your data. you need your login information.

https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

I think the factory reset will not work. I came from an Xbox S for Xbox X, and the problem was already on Xbox S.

I think the problem is not linked to the console, but apparently in the account.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

I understand your concern but when doing the procedure of resetting the console to factory defaults, you can choose to keep your games and applications, as your progress will be maintained, as long as it is saved in the cloud which is meant to be, as the system does direct upload to Microsoft servers.

If you don't know how to do a factory reset, follow the instructions below.

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

Select to keep your games and apps so they won't be deleted, make sure you know your email and password as they will be removed from the console, and you'll need to add them again.

*Thank you in advance for contacting us, it is always a pleasure to help the community.

You can do it through these methods:

1. press and hold the power button for about 7 seconds

2. press and hold the synch button on the left hand side of the console, at the same time as holding the eject button on the front of the console

3. Whilst holding those two buttons, tap the power button (you'll hear one power up tone)

4. keep holding the two buttons until you hear second power up tone

5. you'll hear a "bleep" kind of sound, then let go of the buttons

it should boot directly into factory reset screen.

Good luck!

My Xbox one s is extremely slow and doesn’t like to load any of my games. I can get on Netflix and all my apps but no games and I have tried resetting in every way and I have even kept it unplugged in case it was too hot. It’s been like this all of a sudden and for about 3 weeks. I don’t know how to fix it, any ideas?