xbox s crashing and shutting down

Hello there @leequarlesrwdVi, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash, and game freeze related issues:

The link: Troubleshoot game issues on Xbox | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi ACARICE823,

Same thing happened to me. I had bought the $60 version. That was my problem. It was for the Xbox One and is known for crashing the new systems. You will first make sure you have at least the $70 cross gen version. Then go to "Manage Games & Apps" and go
to full library and purchased, find Cold War and you should see two versions, one has the X|S logo. That is the one you want to install.

And yes... thanks Activision for making this harder than it should be with no free upgrade or Smart Delivery... *shakes fist*

I have same problem on a Xbox one S.

In the Nucleus game Crashing and shutting off the console. 😭

o Xbox s esta travando e desligando sozinho no jogo residente evil 0 já restaurei de fabrica e fiz download 3x o jogo novamente e continua com o mesmo defeito, e desliga sempre na mesma parte em cima do trem

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[Translation -

The Xbox s is crashing and shutting down alone in the game Resident Evil 0 already restored from manufactures and I downloaded 3x the game again and continues with the same defect, and always shuts down on the same part on the train]

o Xbox s esta travando e desligando sozinho no jogo residente evil 0 já restaurei de fabrica e fiz download 3x o jogo novamente e continua com o mesmo defeito, e desliga sempre na mesma parte em cima do trem

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[Translation -

The Xbox s is crashing and shutting down alone in the game Resident Evil 0 already restored from manufactures and I downloaded 3x the game again and continues with the same defect, and always shuts down on the same part on the train]