Xbox Robux purchased not received

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

You can appeal the refund decision by replying the email you got from Microsoft with refund decision. Keep if brief and explain why you should get the refund and they'll take a second look.

Thank you Jesse. I will try that now.

When you purchase the robux from the Xbox site, you are actually just buying the robux for the Xbox version of the game. For the PC version you need to purchase direct from Roblox or by purchasing a robux card from your local or online game store.

Hi there, Nova! This is Marc. Thank you for reaching out to the community.

If you purchased Robux and didn’t receive them, but the payment went through, here are a few steps you can take to resolve the issue.

Sometimes purchases go through on the wrong or signed-out account. On your Xbox: Open the Roblox app. Go to Settings > Account Info and confirm you're signed in with the correct Roblox account, the one used during the purchase.

Check your purchase history. Visit https://account.microsoft.com/billing/orders then find the Robux transaction and confirm it says “Completed” (not pending or failed).

If Microsoft confirms the purchase but no Robux were added, you can report the issue to Roblox directly.

Visit https://www.roblox.com/support.

Select Billing & Payments > Robux purchase on Xbox

Include your Roblox username, Xbox Gamertag, and proof of purchase

Let me know where you purchased the Robux from, and I can give more specific guidance from there.

Best regards,

Thanks for clarify that. I found the problem... you purchased the robux for the Xbox Roblox version buddy

In this case please refund right away the content due to you're not going to receive it