Xbox robbed me can anyone help.

I went to buy the new map pack for cod i've had to put my new bank card on. And it's charged me the money then said my billing account is locked so i've been charged and the mapack isn't even in my purchase history can anyone help please.

:)

 

Serious Connection Issue

I came home from work to play on my Xbox One and I found myself not able to connect to xbox live due to my house having been robbed and all the electronics stolen. If anyone could help me with my connection issue or suggest a way that microsoft may be able
to help me that would be wonderful.

 

Xbox robbed me !

https://www.facebook.com/video.php?v=1377952685646516

Dear Microsoft, Xbox Support

Sad to say I’m very disappointed at the way your company handled my situation. I guess it is true what they say, you guys really don’t care about your customers, even when you guys were in the wrong 100%. Because of your mistake,
I was robbed of my Limited-Edition Gears of War Elite controller and my trust in you as a company. I’m a huge collector and gamer, but I know you guys don’t care. To you it was nothing more than a controller, to me it was pride in having a limited collection
from a well loved franchise, one of my favorites of all time. To me it was joy in owning a piece of history, to me it made me happy as a gamer and collector in having this amazing controller. Now according to you guys it’s recycled, junk. You have no way of
replacing something that has been out of stock for over a year and yet promised to replace it with another limited edition when I first spoke to a representative at your company. If I knew from the start that I wasn’t going to get another limited edition elite
controller I would have kept it as it was, with a broken thumbstick. Now all I’m left with is an incomplete collection (I have gears Xbox One S, Gears Headset) heartbreak and mistrust in your company. This is truly horrible, and a gamers worse nightmare. Your
way of dealing with my situation is to throw a regular Elite Controller and $60 MS credit and that’s it, take it or leave and “That’s all we can do for you” is what the Xbox Customer service Supervisor John kept on repeating! . No choice of getting my controller
back, no reimbursement of $218 for what I paid, no offer of another kind of limited edition controller of a different game…. Just what you offer and only that, even though your representative made the mistake, a HUGE one. 15 years of being a loyal customer
thousands of dollars spent on all your gaming product, and “That’s all we can do”. Thank you for making me feel like my money and support means nothing. Thank you for destroying my collection. Thank you for showing how much you care .. this is all i'm left
with, frustration, trying to get another elite controller that goes for about $700 now online, incomplete collection, and a horrible experience with your company

 

the same thing happened to me when I tried to purchase Dragon Age Origins just a few minutes ago

 

There's a service alert up at the moment to do with making purchases on the 360.

You would need to keep checking here
support.xbox.com/.../xbox-live-status to see when it's fixed.

 

I hope they get the problem worked out and give me the game that I paid for or I'll have to try to get a refund

 

You should get a refund if the transaction did not go through (for some strange reason you get an email when charged but not when refunded). Check your billing page and it should say "refund" (it may take a few days before your bank account sees it though).
This happened to me twice in the last week.

 

at commerce.microsoft.com it shows up twice in Recent transactions with the second one saying refund but I tried to download the game a second time after getting a errror the first time and the mony has been taken out of my bank account but I can't download
the game