Xbox Rewards website - lost progress

Hello ELECTR0 BLITZ,

Apologies for the confusion. Your initial suspicion is correct, and this was an unintended malfunction. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all.
We have hotfixed this issue, and you should now be seeing account information that is accurate up to yesterday morning. Apologies for the inconvenience.

Hi Line,



Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the Microsoft casual games
community. Towards the bottom you will see their Facebook page and they ask to post there. There is also a support
site for the casual games you can look over also. Here is the casual games FAQ too.



Thanks,

Brad

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

To retrieve a lost save from the cloud, Go to My games & apps.

- Highlight the game.

- Press the Menu button and select Manage game and add-ons.

- Go to saved Data and clear local saves.

- Then, Select the game tile, and then choose Select all to make sure all available content gets installed.

- Select Save changes and wait for the content to install.

- Relaunch the game.

If that fails, then you can try to reach out to EA support for assistance. You can do that here help.ea.com

The only thing that should have happened with a forced gamer tag change is the name change.

Now on any 360 including the emulator on the one you would have to redownload the profile to the console.

if on the one you can follow these steps to redownload the profile for the 360.

1. load up any 360 game

2. once loaded hit the start and select buttons on the controller (small little round buttons on either side of the big xbox button) at same time this will bring up the 360 guide.

3. choose download profile

4. enter in email and password

this will bring back any progress for the 360 games but you should not have lost any progress on any xbox game at all due to the name change.

Hello SNIPERonGRASS,

We have determined that there is currently an issue with MyVIP calculations that is causing some users to see a decrease in progress. We have found the root cause for this problem, and are currently in the process of deploying a hotfix for the issue. Apologies
for the confusion.