Xbox rewards still not deposited

Unforgetable G · Nov 20, 2017

my Xbox rewards still are not deposited it's been 10 days now since I posted last and still do not have anything. Just annoyed I have not had any update to when it's going to be there. Very annoyed. I'm going to miss the Black Friday sales.

:)

XBLRewards8 · Nov 20, 2017

Reward still not deposited

Hello IM NOT COW MOOO,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

IM NOT COW MOOO · Nov 20, 2017

Reward still not deposited

Hi,

I purchased 'The Division: Gold Edition' in Oct.04.2016, but still didn't receive reward credit and VIP points. Could you check status of the reward?

Have a good day.

XBLRewards8 · Jan 2, 2018

Hello MuddySquire987,

Apologies for the delay. As referenced in your more recent post, we have escalated this to another team to resolve. They have reached out today with a confirmation that a deposit has been completed on your account, which we have confirmed. It will be visible
from your commerce page at (Sign in to your Microsoft account), where they will be listed as a refund with a negative amount. Note that our request was made at the time of this posting, so unfortunately your more
recent activity was not included in our ticket to this other team, and is still pending in your account. Again, we apologize for the inconvenience caused by this deposit issue.

Smwutches

If the rewards site shows they have been deposited, double check your returns at http://commerce.microsoft.com to see if it shows the deposits there. If you still need assistance, you will want to post in the Xbox Rewards Questions support forum.

Smwutches

There was a rewards deposit on the 8th and a lot of people are still having issues getting rewards credits deposited so they are getting those emails. The OP is mistaken that they are points though.

XBLRewards8

Hello Uncle Loudmouth,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

XBLRewards8

Hello VortexWx,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. We believe that it may have to do with users who have multiple payment accounts, but have not heard
a specific cause from our other team. At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience.

Regarding your Gems, Gems were only created in October. It is not possible to reward activity done before they existed.

XBLRewards8

Hello IM NOT COW MOOO,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

Xbox rewards still not deposited