Xbox rewards site says I am not Gold

Discus and support Xbox rewards site says I am not Gold in XBoX Rewards & Social to solve the problem; Hi, In the past week the Xbox Rewards website started saying that I only get 5% back because I am not a Live Gold subscriber. But my Gold subscription... Discussion in 'XBoX Rewards & Social' started by Thiagosc777, Apr 10, 2018.

  1. Thiagosc777
    Thiagosc777 Guest

    Xbox rewards site says I am not Gold


    Hi,

    In the past week the Xbox Rewards website started saying that I only get 5% back because I am not a Live Gold subscriber. But my Gold subscription was never interrupted and it goes until next year, 04/2019.

    Regards,

    Thiago

    :)
     
    Thiagosc777, Apr 10, 2018
    #1
  2. ZnipeR3
    ZnipeR3 Guest
    XBOX LIVE I AM NOT GOLD?

    I signed xbox live gold

    In the xbox site says I'm subscribed to gold on xbox console too.

    in xbox rewards already is am not gold

    is already driving me crazy because I signed for the gold and I do not have access to all content?

    I hope something is done, with some reward for not feel in disadvantage.

    I await
     
    ZnipeR3, Apr 10, 2018
    #2
  3. Peakworthy
    Peakworthy Guest
    XBOX Rewards

    When I first made my XBOX rewards account, I wasn't gold.

    But recently I've upgraded to Gold and the site still says that I'm not.

    Does it need time to update, or does being Gold from the Family Pack not count or something?
     
    Peakworthy, Apr 10, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox rewards site says I am not Gold

    Hello Thiagosc777,

    Apologies for the inconvenience. Thank you for the information on your subscription. We have reached out to another team to investigate why this occurred. Currently, this has not yet negatively affected your account, and we see your payback was awarded at
    the Gold level for March. We will update this thread once we are provided with more information.
     
    XBLRewards8, Apr 11, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Thiagosc777,

    We have escalated this issue to our subscription team to investigate further. In the meanwhile, we have adjusted your account for your annual subscription. You should see your Gold status update shortly.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Xbox rewards site says I am not Gold

    Hello Thiagosc777,

    We have escalated this issue to our subscription team to investigate further. In the meanwhile, we have adjusted your account for your annual subscription. You should see your Gold status update shortly.
  7. XBLRewards8 Win User

    Xbox rewards site says I am not Gold

    Hello Thiagosc777,

    Apologies for the inconvenience. Thank you for the information on your subscription. We have reached out to another team to investigate why this occurred. Currently, this has not yet negatively affected your account, and we see your payback was awarded at
    the Gold level for March. We will update this thread once we are provided with more information.
  8. Bazajaytee Win User

    no gold on xbox live rewards

    Also, some Gold special offers and trial Gold accounts may not show up on Xbox Rewards -
    http://rewards.xbox.com/faq/

    Under ABOUT there is the question "My Xbox LIVE Rewards account says that I'm a Free member, but I don't think I am. What should I do?" with information.
  9. Killswitch51880 Win User

    Xbox Live Rewards Issue

    The rewards site doesn't update immediately, if you just went gold or recently just joined xbox rewards, allow it some time to update.
  10. XBLRewards8 Win User

    Xbox Live Rewards says i'm not Gold , but I am.

    Hello KillerJack QC,

    We see that we are recording you at a Gold Status.
Thema:

Xbox rewards site says I am not Gold

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