Xbox Rewards says my account is not gold, but xbox.com says it is and it runs out in 2018

Hi.

When I look at my rewards pages it keeps prompting me to "go Gold". My rewards dashboard says my account is not gold and I'm only getting 3% cashback instead of the 6%.

The thing is I purchased my gold renewal through the dashboard so it never lapsed and it's due to expire in march 2018. My xbox says I'm gold and xbox.com says i'm gold

Is it a bug that will go away and will the cash back on my purchases this month be calculated at the correct percentage?

:)

 

Xbl rewards is saying I'm not gold

Both xbox.com and my xbox one says my Gold runs out in 2018

 

Xbox Live Rewards says I'm not a gold member.

Xbox Live Rewards says I'm not a gold member but I've been one for several years. I signed up for Xbox Live rewards several months ago but I just started looking at it online. I tried to sign up for my achievements but it says I'm not a gold member. Xbox.com
says I'm a gold member and everywhere else it says I'm Gold but Rewards says I'm not. Please help! Thanks, Hunter

 

Hello PiNkEyE69,

Apologies for the inconvenience. We are currently investigating reports of subscriptions not being processed correctly due to some new functionality. Can you recall when you made your most recent subscription, and what type of subscription that was (12-month,
1-month, etc.)?

 

Sure, it was a 12 month subscription purchased through the dashboard on the 5th March

 

Im having the same issue. my gold hasn't expired in years but my rewards account says i'm not gold either.

 

Hello PiNkEyE69,

We are currently in contact with the subscription team about this issue. Apologies for the inconvenience. We can confirm seeing this subscription, and are currently assisting them with an investigation on why your subscription is not being correctly sent.

 

Hi. Is this still ongoing? My account on xbox rewards is still showing as 3% and not the 6% for Gold and it keeps prompting me to "go gold" on the website.

 

Hello PiNkEyE69,

Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We have resolved
the issue, and subscriptions are now being properly reflected. We were also delaying MyVIP for April until this issue is resolved, to ensure that you are rewarded at the Gold level, and are now working on verifying this payback for affected users. Again, we
apologize for the inconvenience caused by this delay.

Since you opted in to the Simply Rewarding offer in March, your purchases went towards that offer instead of MyVIP payback. As specified in our FAQ, you cannot be Rewarded twice for a single purchase:



What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.