xbox rewards say my payment details need updating to deposit my points

i don't know whats wrong with it

:)

 

Ongoing problem with account

details are right but can not deposit my xbox rewards always notes that you need to update payment but it is all right!

 

Not receiving xbox rewards

I have about 13 dollars in xbox rewards. However, I try to deposit them and it keeps saying my account needs updating. I tried updating all my payment information and account information. I contact support and they can't really help me. I would like to use
my rewards that I have. Any help would be appreciated.

Thanks

 

Hello Fearless NMG,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.