xbox rewards problem

XVampiraX · May 16, 2014

i chatted to a xbox support person today(after a 16 mins wait) who i tried to explain what the problem was but in the end they said that there was a support page for this and i thought great but it turns out its for this support page(forums).basically i
logged onto my account for rewards and it thinks its my xbox live account is silver even though i have gold and have been for the past five years.i would like to know why this is the case and if possible please sort this out, i would be nice to use it again.

:)

schxick · May 16, 2014

Destiny reward problem last night ...

The patch yesterday seems to have caused disconnection issues. I managed to get through the raid without any of the 6 of us disconnecting but I've heard not-so-good things and Reddit is pretty angry.

It seems like your buddy Avi didn't get loot for the Nightfall based on your description. That makes sense. He "quit" the game before the mission end countdown, so as far as Destiny is concerned he didn't finish it. This is the case in any mission or strike, the rewards are given out as soon as the mission end timer starts counting down. Unfortunately he was unable to get back into the game before the loot was rewarded, so he'll have to do it again.

The heroic makes less sense. You definitely finished it without leaving early? What does your map say? You should be able to see if you can earn rewards on it or not. If you're eligible for 9 coins, then you didn't get credit for it for some reason. If you're not eligible for 9 coins, then the game knows you finished it. Are you sure you didn't get the 9 coins? Maybe there was only space in the mission debriefing for the engrams and you actually did get the coins, check your inventory. It could always be a weird bug, but I haven't heard of the game failing to give players any guaranteed loot.

JordanG92 · May 16, 2014

Destiny reward problem last night ...

Heyyy,

So in short, the update had everyone's connection messed up last night ... i did the nightfall with 2 friends & we kept lagging out in random order throughout the whole mission but we always had one still in the mission to invite each other back so we did it on our first run but it took even longer than usual...then one of the funniest moments happened followed by one of the most frustrating moments ... my friend Avi got the final shot on the boss & lagged out instantly which led to me and the other guy going into a laughing fit cause he had no time to join back for the rewards ... the frustrating part was that i got a legendary scout rifle & the other guy got a legendary sniper ... that was all .... is this because maybe the game thought we joined at the end because we kept leaving and rejoining & could be part of the patch ? Or maybe we just got really unlucky ?

We did the weekly heroic after & they both got all the rewards ... the 9 coins & engrams etc but i only got 2 decoherants and NO coins !

Does anyone know why ?

Thanks

Smwutches · May 16, 2014

For help with the rewards program, you'll need to post in the rewards forum here -

forums.xbox.com/.../29.aspx

Smwutches

For Rewards problems you'd actually contact Microsoft Rewards support, not regular Xbox support. There's a contact link at the very bottom of the Rewards site.

XBLRewards8

Hello Demonic Cage,

This is the forum for the Xbox Live Rewards program. We are the contact for Xbox Live Rewards issues. If you were forwarded here due to a Xbox Live Rewards issue, it is because we are the best available contact for answering, investigating, and otherwise
tracking down problems with the Xbox Live Rewards program.

XBLRewards8

Hello ComaDrummers,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/). We do not see any survey completions on your account. Be sure to fully fill out
the monthly survey completely to finish that offer. There are no Credits for completing the polls on the MyCommunity page.

Smwutches

Support will double check everything else, but as of July 1, 2014, there are no offers to receive credits for renewing gold.

Smwutches

You'll need to post in the Rewards section for support to check into it for you -

forums.xbox.com/.../29.aspx

A few things to keep in mind: If you just recently upgraded to gold, it can take several days for the site to recognize the update since their servers take longer to update. Also, not all gold subscriptions are recognized on the program such as promotional
gold, trials, and secondary members of family plans.

xbox rewards problem