Xbox Rewards Not recognizing that i have Xbox Live Gold

Discus and support Xbox Rewards Not recognizing that i have Xbox Live Gold in XBoX Rewards & Social to solve the problem; after i renew my gold subscription my Xbox live Rewards thinks i don't have Xbox gold. I just renew my subscription that was ending in april on... Discussion in 'XBoX Rewards & Social' started by Game Master TZ, May 10, 2017.

  1. Game Master TZ
    Game Master TZ Guest

    Xbox Rewards Not recognizing that i have Xbox Live Gold


    after i renew my gold subscription my Xbox live Rewards thinks i don't have Xbox gold. I just renew my subscription that was ending in april on 3/24/2017 until july and I just added an extra month from a Xbox Gold 1 month gift card from Microsoft rewards
    until august but my Xbox Rewards account does not recognize my gold subscription. I talk to some one from support a week ago and they did not see any problems with my account at all. please help. this is a frustrating problem.

    :)
     
    Game Master TZ, May 10, 2017
    #1
  2. xbabycakesx187
    xbabycakesx187 Guest
    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    "My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member."

    I have xbox Live Gold Membership I pay for yearly...but I still don't think my Xbox live Rewards recognizes it???

    Thanks
     
    xbabycakesx187, May 10, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, May 10, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox Rewards Not recognizing that i have Xbox Live Gold

    Hello Game Master TZ,

    Apologies for the inconvenience. Recent changes to subscriptions for preview program members has caused us to be unable to correctly recognize new subscriptions. We are currently working on correcting this issue. We are delaying payback of April purchases
    until this issue has been resolved, to ensure that Gold members are accurately Rewarded. Again, we apologize for any inconvenience caused by this delay.
     
    XBLRewards8, May 10, 2017
    #4
  5. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  6. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. Hordie Win User

    Reward Points

    Hi SmartMart1971,

    Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

    Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  9. Drakken Saer Win User

    Will remaining Live Gold Trial days be added to a new gold subscription and can I get Reward points with a trial?

    Hi there Bl4chSh33p,

    As per the Xbox Live Rewards FAQ, trial memberships may not be eligible for Xbox Live Rewards. See here: "Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership,
    we may not be able to recognize you as an Xbox Live Rewards Gold member."

    Purchasing an Xbox Live subscription while on a trial SHOULD add the remaining days of the trial to your subscription. I'm not 100% certain on that though.
Thema:

Xbox Rewards Not recognizing that i have Xbox Live Gold

Loading...

  1. Xbox Rewards Not recognizing that i have Xbox Live Gold - Similar Threads - Rewards recognizing Live

  2. Why can't I redem 100 robux from microsoft rewards in Poland

    in XBoX on Windows
    Why can't I redem 100 robux from microsoft rewards in Poland: I tried to redeem robux, but I couldn't see the option for it. I typed "100 robux microsoft rewards", and I got this message: "This item is not available because of region or login status, but...

  3. I am not able to redeem my Roblox Gift Card from the Microsoft Rewards

    in XBoX on Windows
    I am not able to redeem my Roblox Gift Card from the Microsoft Rewards: It is showing confirm reward in grey color when I click redeem reward. a6425685-873e-470e-aeff-bb92571da4c3

  4. My rewards goal keeps automatically changing to Unicef USA

    in XBoX on Windows
    My rewards goal keeps automatically changing to Unicef USA: I have had this problem for a while, my rewards goal automatically reverts to Unicef USA. Every time the page is loaded, it revert back. 1d003abb-cac1-4e93-a6ae-a215f70e6077

  5. Can we still get minecraft java and bedrock editon from microsoft rewards now? Im stuck,...

    in XBoX Games and Apps
    Can we still get minecraft java and bedrock editon from microsoft rewards now? Im stuck,...: Details in the question itself d15a7a5c-54b4-420f-b98a-f93fd7901ac2

  6. How to install Microsoft rewards on Xbox

    in XBoX Games and Apps
    How to install Microsoft rewards on Xbox: I can’t find my Microsoft rewards on Xbox i did have it but it says error something went wrong so I deleted the app so how could I download da24f0e7-a7a0-4ca4-b015-a5b7c790e87a

  7. Play a game on console for xbox rewards not working

    in XBoX on Windows
    Play a game on console for xbox rewards not working: Since couple of weeks, my rewards system doesnt work for play a game on console, play a game on game pass etc. But i get rewards for using xbox app on iphone, playing jewel, and using bing. I made...

  8. Playing Game on Console not being recognised for Reward points.

    in XBoX Games and Apps
    Playing Game on Console not being recognised for Reward points.: I have had no issues accumulating Reward points for gaming since the January 25 update until the last 3 days. I earn points for: Xbox app Playing a PC game Playing a Game Pass game Playing...

  9. I still not received 10 pound. That came out of my Microsoft. Reward account

    in XBoX Accessibility
    I still not received 10 pound. That came out of my Microsoft. Reward account: My microsoft rewards has come up with one p in itMy Microsoft rewards has come up with 1P in it. I had ten pounds and 1P plus someone's gave me 10 pounds in my accounts, but I can't get it over...

  10. is anyone having problems with the reward program?

    in XBoX on Windows
    is anyone having problems with the reward program?: having problem with my rewards, not collecting after I play the games this is the second day in a row b7342bc3-b272-44a7-8187-fea1415c5ac5