Xbox Rewards not recognizing I have gold membership

joshjjb · Jul 2, 2017

Hi

I've just logged into my Xbox Live Rewards account and noticed that I'm getting the non-gold reward rate:

But I am subscribed to Gold already... I had to contact support a couple of days ago because my account was showing as not being subscribed to Gold (I couldn't download this month's GwG, and was being shown non-gold sale prices in the store. This was resolved
over the weekend, but not sure if this is somehow related? I can't remember the last time I logged into the rewards page to know whether this has been an issue for a while or not.

Can anyone advise if there's a solution?

:)

xbabycakesx187 · Jul 2, 2017

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

"My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member."

I have xbox Live Gold Membership I pay for yearly...but I still don't think my Xbox live Rewards recognizes it???

Thanks

XBLRewards8 · Jul 2, 2017

Issue with gold/xbox rewards

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

XBLRewards8 · Jul 3, 2017

Hello SinFluxx,

After reviewing your account, we see that you had a renewal on the first of this month. Our program takes up to 96 hours to receive and process new information, so at the time you checked your Rewards page, we had not yet loaded your new subscription from
your renewal. We see that this subscription has now been received, and you are again back at your correct Gold status. Apologies for any confusion.

XBLRewards8

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

XBLRewards8

Hello Wisefr0g,

After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

XBLRewards8

Hello DannyWC,

We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Hordie

Hi SmartMart1971,

Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Drakken Saer

Hi there Bl4chSh33p,

As per the Xbox Live Rewards FAQ, trial memberships may not be eligible for Xbox Live Rewards. See here: "Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership,
we may not be able to recognize you as an Xbox Live Rewards Gold member."

Purchasing an Xbox Live subscription while on a trial SHOULD add the remaining days of the trial to your subscription. I'm not 100% certain on that though.

Xbox Rewards not recognizing I have gold membership