Xbox rewards not recognize my gold account but I pay monthly

Discus and support Xbox rewards not recognize my gold account but I pay monthly in XBoX Rewards & Social to solve the problem; I'm a xbox gold member and I'm also a rewards member.I pay gold monthly since my account started. But only getting 3% back when I should get 6%... Discussion in 'XBoX Rewards & Social' started by LostDalek2099, Jul 24, 2017.

  1. LostDalek2099
    LostDalek2099 Guest

    Xbox rewards not recognize my gold account but I pay monthly


    I'm a xbox gold member and I'm also a rewards member.I pay gold monthly since my account started. But only getting 3% back when I should get 6%

    :)
     
    LostDalek2099, Jul 24, 2017
    #1
  2. xbabycakesx187
    xbabycakesx187 Guest
    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    "My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member."

    I have xbox Live Gold Membership I pay for yearly...but I still don't think my Xbox live Rewards recognizes it???

    Thanks
     
    xbabycakesx187, Jul 24, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Jul 24, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox rewards not recognize my gold account but I pay monthly

    Hello DalekMaster2099,

    It takes us up to 96 hours to receive and process new information. At the current time, we have not yet received your recent subscription renewal. Once we receive that information, your Gold status should resume as expected.
     
    XBLRewards8, Jul 24, 2017
    #4
  5. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  6. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Xbox rewards not recognize my gold account but I pay monthly

    Hello DalekMaster2099,

    It takes us up to 96 hours to receive and process new information. At the current time, we have not yet received your recent subscription renewal. Once we receive that information, your Gold status should resume as expected.
  8. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  9. Hordie Win User

    Reward Points

    Hi SmartMart1971,

    Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

    Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
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Xbox rewards not recognize my gold account but I pay monthly

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