Xbox rewards not depositing

Unforgetable G · Nov 9, 2017

hi I had a problem like this before last time rewards did not let me claim for over a year it's been 7 month have a few good games I want to use my points on but again it will not deposit my rewards to my account have had this problem for so long just want
my points deposited ASAP and a future fix for my rewards depositing

:)

Juan Lumbreras · Nov 9, 2017

Rewards Not depositing

My rewards are not depositing.

GonzoGrux · Nov 9, 2017

Xbox live rewards not depositing

My Xbox live rewards are not depositing into my Microsoft account. Please initiate a force manual deposit.

Thank you.

XBLRewards8 · Nov 10, 2017

Hello MuddySquire987,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. Your previous deposits were a result of fixed deposits from this team, and while they estimate another fixed deposit shortly, at the current point in time, they have not yet provided us with an approximate full solution date. We apologize
for the inconvenience, and ask for your patience while our other team works on a solution.

FACELESSICE

Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
a link to the forum

forums.xbox.com/.../29.aspx

THEOWENKILLER

Are you a member of xbox rewards?

It could be a rewards deposit.

Smwutches

For help with the Rewards program, you'll want to post in the Xbox Rewards Questions support forum. There was no deposit scheduled for the 14th. The first deposit for this month took place on the 12th. If you requested a deposit on or after the 9th, the
credits would be scheduled for the end of the month deposit.

Hammbonez417

I've received the same thing. I've received a "$10 xbox live rewards deposit," and two "$5 xbox live rewards deposit." I thought this was kind of odd, as I did not request these. Also it states on the transaction record that these "deposits" are also "refunds." Weird!!!

Prophet0

Hi there,

Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.

Xbox rewards not depositing