Xbox Rewards not computing my points

So, last november I moved from Brazil to Canada and changed region on my console. But my Rewards account wasn't computing my Gs anymore. Reading the FAQ, I followed the recommended action of unregistering and re-registering with the program. It has been
about 3 or 4 weeks since I've done that and my Rewards account is still zeroed. Do I need to do something else to get this working again?

:)

 

Never received my rewards!

It was for xbox rewards though. I redeemed my xbox rewards points for microsoft credit so it is for xbox rewards not microsoft rewards.

 

Xbox rewards change

i would like to get my xbox rewards deposited i do not want my points converted to micosoft rewards and i am not intrested in opting out either and cant manually deposit existing points which im not very happy about these changes i like xbox rewards
over microsft rewards program first bing rewards then microsoft rewards now this i am really losing my loyalty and patience with micosoft

 

Hello pogao548,

Apologies for the inconvenience. We will escalate this issue to another team to investigate. Once they can confirm a resolution, we will update this thread.

 

So... any news here? I'm still having the same problem =/

 

Any news about this issue?

 

Hello pogao548,

We see that this account has been a member since December 27, 2015. However, we see that your opt-out and opt-in was made with you still being in the Brazilian region, so you created another Brazilian account. Currently, you still have a Brazilian account.
Note that Canada is no longer a Rewards member, so any activity in the last months would not have been eligible for Rewards, if you had been a Canadian member.