xbox rewards not being applied to my account

Hello DatLe79,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your US Rewards Account attempts a deposit in one regional currency, it cannot complete when your Canadian Microsoft Account is of a differing currency. Similarly, we cannot Reward your purchases because we can
only reward purchases made with the currency of your Rewards Region.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

So are you telling me a staff member will go through my account and apply retroactive rewards or a staff member will come by to tell me I have no options?

A staff member will confirm that rewards are not applied retroactively.

I thought this system had changed to just applying the credit to the account that the reward was redeemed against.

Hello Jackzin01,

Unfortunately, we can only Reward purchases made while registered into the program. Furthermore, that offer had a specific list of eligible titles. That title was not an eligible purchase for that offer. Also, that offer required the completion of three
different offers in order to receive the 15,000 Credits, so you would not have met the requirements for those Credits even if that offer was eligible.

Like most XBL rewards points, they are not usually applied to the account right away. Points are usually applied on the 15th and the 30th of each month.

http://rewards.xbox.com/faq/