xbox rewards not being applied to my account

Hello,

I have 50,000 points pending and I pre-ordered Halo Wars 2 and points are not being applied to my account.

I have checked the billing information and looks correct.

Please assist

Thank you

Dat

:)

 

Xbox Live Rewards Credits

I made a purchase at the Microsoft store last night using an Xbox Live Rewards promotional code for 50,000 reward credits for the purchase of an Xbox One. I did not see the credits nor the code being applied at checkout and the credits have not been deposited
into my account. Any help is appreciated, thank you.

 

Preordered Forza Motorsport 7 on Sept. 19. Have not received 5000 bonus rewards credits...

As the title states, I have not gotten my Xbox Live Rewards credits for my purchase. What do I need to do to get the credits applied to my account?

 

Hello DatLe79,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your US Rewards Account attempts a deposit in one regional currency, it cannot complete when your Canadian Microsoft Account is of a differing currency. Similarly, we cannot Reward your purchases because we can
only reward purchases made with the currency of your Rewards Region.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.