Xbox Rewards - My account is a Mess, I need help.

I am a Live user since back 2005/2006. At that time we didn't had Xbox Live at my country, Brazil, so I was forced to create my account at the US Store. Time passed and I long forgot about it when I got my Xone, since it automatically logs you in at the
store set in your xbox one region. I figured that It automatically changed my data.

In the beginning of the year I discovered that my rewards account stopped tracking my purchases made on the XOne in BRL (Different from my time with the 360, that I made transactions using US Dollars) and I was instructed to opt out from the program (https://forums.xbox.com/en-US/thread/93623798-8015-4A2B-9A0C-2A208CC231FC)
and ask for pending deposits latter on.

The thing is, I recently migrated my Live account region to Brazil, but when I enrolled the rewards program again, it still shows up as "US Region".



Furthermore, I'd like to ask my 5.500 (if I am not wrong) pending deposits. I took a screenshot as a proof, but It ended up not showing the total points pending the deposit from before I opted out the program, I'm pretty sure you can check in the system
the correct total amount. And finally, I would like to know If "my vip" program can be activated, as I fist explained (https://forums.xbox.com/en-US/thread/93623798-8015-4A2B-9A0C-2A208CC231FC),
I made spent the total amount required to start receiving the benefits from it.



:)

 

Xbox Rewards - My account is a Mess, I need help [3]

Hello Victor Garcia,

We have confirmed that your regions are now matching, and will create a Credit event for your pending Credits. These should appear by the end of next week. Unfortunately, we cannot award purchases that were not made with the regional currency of your Rewards
Account.

 

Xbox Rewards - My account is a Mess, I need help [3]

The last few months I had the trouble to change my Rewards Account from US to Brazil. Inadvertently when I first sign in it enrolled me in the wrong region. I'd like to ask for my pending rewards points, that earlier I couldn't deposit and if possible, to
correct my level in the myVIP program that wasn't being tracked properly, as well as the rewards points from earlier promotions.

More details can be found in the links bellow:

Xbox Rewards - My account is a Mess, I need help [2] - Follow up: Xbox Rewards - My account is a Mess, I need help [2] - Follow up
Xbox Rewards - My account is a Mess, I need help : Xbox Rewards - My account is a Mess, I need help.
Missing Reward Deposits since January: https://forums.xbox.com/en-US/thread/93623798-8015-4A2B-9A0C-2A208CC231FC
Thank you very much in advance.

 

Hi Victor. Your Rewards region is still set to the USA. To change your Rewards region, make sure your billing and shipping address is set to a Brazilian address at Sign in to your Microsoft account and then opt out of the Rewards program. You'll need to wait
48 hours before re-enrolling. Once you do this, reach out to us again and we can recover your pending Credits.