Xbox rewards issue

I can't claim my prize In the vault . I've tried a couple of times and keep getting the hmmm something went wrong message.

:)

 

Xbox Rewards issue

Its been almost 2 months and i have not received my 360 pending MS points. Any assistance would be helpful

 

Xbox Rewards Issue

I redeemed my Microsoft rewards a few weeks ago and I got the $5 Xbox gift card. Xbox said they would message me and give me the code for it, but I never received said message. I had around 6000 points and now I have 800 and I never got my reward. Please
help, thank you.

 

Hello TiredTrack,

Due to a large amount of user's claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago and they are currently pending on your MyRewards page. From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.