Xbox Rewards - I Don't get any points

Hello!

I need a little help from the staff of Xbox. I start at the program "Xbox Rewards" last month.

However, in April I bought somes games and I did a pre-order of Sniper Ghost Warrior 3.

You guys say when someone does a pre-order they get 15000 points. My account don't even get any points of any games I bought and the pre-order.

How can you guys can fix it? I have the e-mails of the games I bought, if needed.

I will wait for your help as soon as possible.

Have a nice week

:)

 

Why i don't get any rewards points

Hi, why i didn't get eny reward points for my xbox live renewals, two years in a row.

Thank you

 

Why i don't get any rewards points

As stated in your other thread, there are no offers to receive credits for renewing gold. That offer ended July 1, 2014.

 

Support will check your other purchases (keep in mind that in order to receive credits, they either have to be part of a specific offer on the site at the time of purchase or you need at least 1 star level in order to receive VIP rebates), but for the preorder
offer, you have to preorder 3 games and then you'll receive the 15,000 credits. There are no offers to receive 15,000 credits for one preorder at this time.

 

About the pre-order I need to buy three games, realy?? Omg.

Because I just saw that pre-order a game I recive the 15k points. When I try to contac with the support they said that I need to recive and to start a discussion here in the forum

 

Yes. It's the Games on Demand punchcard. for punchcard offers you usually have to purhcase x amount of games before you receive the credits. For that offer, you have to preorder 3 of the eligible games.

 

Hello FBMamedeS,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

The pre-order offer you refer to is the Games on Demand offer. However, that offer requires the pre-order purchase of three eligible titles during the offer period in order to complete the offer and receive the Credits. Since you only had 1 out of 3 purchases,
you did not complete that offer.