Xbox rewards help, told to come here by Microsoft support

For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page. The Xbox Rewards program is not the same.

Nope, I chated with the Microsoft support and they told me, that I need to ask here about that. They told me that Microsoft Reward program is the same with X Box Reward program, that is why they sent me the link to this forum and asked me to create topic
here.

For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page. The Xbox Rewards program is not the same.

i was tossed around through microsoft support and xbox support and they ultimately told me to post to here to get my purchase finalized (dont ask me why that makes sense, its just what they told me)

both of them show :

MyVIP Vault 5,000 Rewards Credits 5,000 Credits

but nothing has been added to my account yet

thats the issue and xbox support cant help me they told me to come here

xbox rewards questions support forum is where i posted this issue

Since that is not a rewards program issue, rewards support will not be able to assist.

I know but microsoft told me to come here so what else can i do?

All I want is my xbox live and i can really care less about the xbox game pass.

If it was from the Microsoft Store, you would need to contact their customer support for assistance.

If you ordered it from the Microsoft Rewards program, you would need to contact their customer support via their redemption page for assistance.

I did contacted them and they told come here.