Xbox rewards. Failed to receive

I had preordered multiple triple A titles. Including halo wars and for honor. I have also bough battlefield 1 and COD infinite warfare with COD4 remastered. I have received no points. I hope to receive some my gamertage is

:)

 

my Xbox reward points

I'm signed up for Xbox rewards and was sent an email that 6000 credits failed to be added to my account. I contacted customer service and was told this was due to a billing suspension on my account. The suspension had been removed but I don't know how
to receive the credits. Is there a way to receive the missing credits? Gamertag is

 

Did you get your freebies from Xbox Live Rewards 5yr celebration?

I never get shit for being in the rewards program. I've been downloading a lot of digital games for Xbox One and haven't received any credits. Xbox rewards is garbage.

 

It's best to post in the Xbox Rewards Questions forum in order for support to check your account. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.

If you preordered Halo Wars and For Honor on or after January 1, they would count towards your Games on Demand punchcard and you would need 1 more eligible purchase in order to complete the offer and receive credits.