Xbox Rewards Credits not transferred

TaliaTheHybrid · Apr 3, 2018

I tried to request an early transfer of credits previously and got told theyd only be able to be transferred on the 29th and its now the third of the next month and still no credits have been transferred

:)

XBLRewards8 · Apr 3, 2018

Xbox Rewards Credits Still Not transferred

Hello Jamiereloaded23,

Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location.

XBLRewards8 · Apr 3, 2018

Rewards credit is not transferred

Hello fudoui,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved, although
this team has provided fixed deposit cycles on occasion. We apologize for the inconvenience.

Smwutches · Apr 3, 2018

You'll need to post in the support section of this forum so support can check into it for you.

PAWxx1963

Those are for gems which are not the same as rewards credits.

So what are the gems? As in the email it states that they will be transferred across to microsoft reward credits. I thought it had some affect on the rewards I recieve?

XBLRewards8

Hello Bollado,

We cannot transfer Rewards Credits between accounts.

XBLRewards8

Hello A Marines Dad,

As stated in the program Terms and Conditions, you cannot transfer Credits between accounts:

You may not combine or transfer Rewards Credits with other’s Accounts. You may not transfer, sell, or perform any other action in any manner in violation or attempted subversion of these Terms and Conditions. Any attempt to combine or transfer Rewards Credits
will result in disqualification from the Program and forfeiture of all Rewards Credits in your Account. Microsoft reserves the right to take any other or additional action it deems appropriate in its sole discretion in the event that Microsoft believes (in
its sole discretion) that you (or you and others) have violated this provision.

Additionally, we can only handle issues with the Xbox Live Rewards program. For account issues, you may have better assistance by reaching out to Xbox support at (http://support.xbox.com/contact-us).

Poppin Brass

They are Xbox Rewards credits, so they would show as pending on the MyRewards section of the Xbox Rewards site.

Thanks! Just read up on the transfer and whatnot. I guess I just didn't understand the switch from Xbox Rewards to Microsoft Rewards. All good now!

XBLRewards8

Hello SargentDynamit8,

From the FAQ:

What is the monetary value of Rewards Credits?

1,000 Rewards Credits are equal to £0.80 GBP.

Since you only had 22,500 Credits deposited over your account's lifetime, that would be 17.6 GBP. Also, in the terms and conditions:

You may not combine or transfer Rewards Credits with other’s Accounts. You may not transfer, sell, or perform any other action in any manner in violation or attempted subversion of these Terms and Conditions. Any attempt to combine or transfer Rewards Credits
will result in disqualification from the Program and forfeiture of all Rewards Credits in your Account. Microsoft reserves the right to take any other or additional action it deems appropriate in its sole discretion in the event that Microsoft believes (in
its sole discretion) that you (or you and others) have violated this provision.

Xbox Rewards Credits not transferred