Xbox rewards credits not deposited

yanjian · Dec 28, 2016

When I checked my Xbox rewards MyRewards page just now, I saw the following error message:

Attention Needed

Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum
here.

My billing information seems correct and hence I'm positing here for support. Please check, thanks.

:)

yanjian · Dec 28, 2016

Promotions for 50,000 MS Rewards Credits when upgrading from Xbox 360 to Xbox One

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.
Click to expand...

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

THE PAULBREAKER · Dec 28, 2016

why have my reward credits not been deposited

hi i have 16000 reward credits which should of been deposited by the 15th may. I'm worried that my credits will not be deposited before the change to Microsoft rewards. Could I please have my 16000 reward credits deposited as soon as possible thank you

XBLRewards8 · Dec 29, 2016

Hello yanjian,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a database
not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information to not be
received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience while
our other team works on a solution.

yanjian

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

Smwutches

Microsoft Rewards points or Xbox Rewards credits? They are 2 different programs so the points/credits work differently.

If this is for the Xbox Rewards program, you can request a deposit if you have at least 1,000 credits pending but less than 5,000. The request deposit button would be listed on the MyRewards section of the site and the credits will be deposited on the date
listed on the site at the time that you make the request. If you have over 5,000 credits pending, they would already be scheduled for a deposit. Credits are deposited by the following 15th or 30th of the month after you reach 5,000 pending. So if you get to
5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

Prophet0

Hi there,

Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.

Mistress Sara

Hi there,

Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.

Smwutches

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Xbox rewards credits not deposited