Xbox Rewards Credits haven't been converted to my local currency

They would be scheduled to deposit at the end of the month.

The request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. It's just so you can have them deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically deposited by the
following 15th or 30th of the month So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

Thanks for the response, I understand what you are saying. Could have been better explained in the wording of when the deposits happen on the rewards page, thanks again for the prompt reply.

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

They would be scheduled to deposit at the end of the month.

The request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. It's just so you can have them deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically deposited by the
following 15th or 30th of the month So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

Hello bryanmiller90,

We see that you have been getting 2% MyVIP Star Rank 1 (Gold) since you reached that rank in September.

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?



First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

• Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
• Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
• Previous Month: Activity over the past month
• Past 6 Months: Activity over the past 6 months
• Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

Hello ryncdak,

The Credits for that offer were placed as pending in your account on March 12th, and were deposited as usable currency on March 29th. For future reference, you can review all Credit and Deposit events on your account from the MyRewards page. From our FAQ:

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

• Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
• Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
• Previous Month: Activity over the past month
• Past 6 Months: Activity over the past 6 months
• Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

You can also confirm these deposits as usable currency in your Microsoft Account from the commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount.