Xbox rewards account didn't deposit the correct amount

Hello Wingzero5555,

From our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Therefore, your purchases that went towards Retro Rewards and Rebel Rewards last month did not also award MyVIP payback.

Hello QuackDiamond270,

We see that this account is not a Rewards member. Also, $59.99 sounds like a specific amount deposited, and not an amount from a deposit of Rewards Credits. Therefore, this sounds like a refund that was performed for you that used our Rewards program as
the label. We do not have any control over user's billable accounts, and cannot manipulate this deposit in any way. You would have to reach out to Xbox support for assistance (http://support.xbox.com/contact-us).
Apologies for the inconvenience.

Hey there!

You may have received that message in error. To see the correct amount that should have been applied to your account, please check
Microsoft Commerce for a Xbox Live Rewards deposit from the week of 11/17/2016.

Hope that helps!

Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
a link to the forum

forums.xbox.com/.../29.aspx

If the amount is listed in parenthesis then it's a credit to your account. There was a rewards deposit yesterday so that is most likely it.